Front Office Executive

3 weeks ago

Visakhapatnam, India Baypark Hotel & Resorts Private Limited Full time

:

- Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the resort and city. Check on VIP guest movements, complete their pre-registration formalities.
- Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.

Roles and Responsibilities
- Welcome guests during check-in and giving a fond farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed information about the resort and city
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Greeting guests as they enter and exit the hotel.
- Providing information regarding the Hotel, town attractions, activities etc.
- Check on VIP reservations, complete their pre-registration formalities.
- Allocate rooms to all arriving guests.
- Maintain up-to date information on room rates, current promotions, offers and packages
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Co-ordinate with housekeeping for clearing of rooms.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Perform basic cashier activities as and when required.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
- Give proper and complete handover to the next shift
- Should be able to handle all guests without bias or prejudice.
- Follow the house rules and policies laid down by the management.
- Adhere to strict staff grooming and hygiene standards.
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Good command of the English language is essential, both written and verbal
- Must possess strong organization, time management skills, attention to detail.
- Must be guest service focused and a team player.
- Positive attitude and outgoing personality is essential.
- Must be able to work shifts - Morning, Afternoon, Evenings and Nights
- Basic knowledge in wellness is required but not mandatory.
- Escort guests / visitors for property show around as and when required.
- Knowledge in MS office is required.
- Able to attend phone calls and deliver proper information to guests.
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal and organizational skills.
- Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or tourism management field.
- Minimum 3 to 5 years work experience as Guest Relations Executive in hospitality/service industry.
- Must be able to read, speak, write, and understand the primary language used in the workplace.
- His/her behaviour and personal appearance will always be geared to the objective of being an example to all other staff within the resort.
- He/she will strive to use a polite language and well-groomed behaviour in his/her relation with the resort guests, colleagues and staff.
- Knowledge of centralized telephone systems. Skills in the operation of telephone equipment.
- Should be well versed with Hotel Software, especially IDS Software.
- Should have good computer skills, especially MS Office.

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹17,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

Expected Start Date: 31/03/2023

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