Customer Support Executive

3 months ago


Makarba Ahmedabad Gujarat, India Communities Heritage pvt. ltd. Full time

**Job Title: Customer Support Executive**

**Location**: Ahmedabad

**Key Responsibilities**:

- **Issue Resolution**: Identify and troubleshoot customer issues, providing effective solutions and follow-up to ensure complete resolution.
- **Documentation**: Maintain detailed records of customer interactions and transactions, including inquiries, complaints, and feedback, using the company's CRM system.
- **Product Knowledge**: Develop a thorough understanding of the company’s products and services to assist customers effectively and accurately.
- **Customer Feedback**: Collect and relay customer feedback to the relevant departments to help improve products, services, and customer experience.
- **Team Collaboration**: Work closely with other team members and departments to address customer needs and escalate issues as required.
- **Adherence to Policies**: Follow company policies and procedures for handling customer interactions, ensuring compliance with data protection regulations and quality standards.

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9909963884



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