Executive Customer Support

2 weeks ago

Ahmedabad Gujarat, India ISOTEX Corporation Full time

We, **ISOTEX Corporation Pvt. Ltd.**, are an internationally renowned thermal technology company that produces highly efficient low emission thermal oil heaters, steam boilers plants and combustion systems. We harness our expertise through experience gained from 40 years of operations and 8000 installations throughout the world. As a testimonial to our capabilities, we are repeated awarded as India's leading heater and boiler exporter by EEPC India.

ISOTEX also provides complete design, development and installation of complete heating plant from scratch, start to finish on turnkey basis serving as single source vendor for customers.

ISOTEX also undertakes integrated cogeneration systems, involving simultaneous generation of multiple energy sources viz power, heating and cooling. ISOTEX has executed number of EPC boiler and heater plants across the globe. Our expertise in Boiler and Heater plants that use a variety of fuels along with proven track record and timely execution with world class safety standards and reliable plant operations post commissioning, makes us the preferred EPC partner.

We are having state-of the art modern manufacturing facilities spread over total area of 60,000 Sqm at various locations with ASME, PED, GoST, DOSH certifications.

The brief profile of the position can be as given below:
The incumbent shall be responsible for:

- Act as a single window for Customer Complaint. Manage service portal
- Collecting Post Service Feedback from customer
- Managing Customer complaints
- Following-up with customer / vendor / team for complaint resolution
- Allocate sites to engineers and manage engineer monthly plan
- Managing service calendar of service team.
- Ensuring customer satisfaction.
- Warranty Management.
- Tracking AMC Contracts.
- FOC / Non FOC Replacement Parts and Resolution.
- Managing Site Vendor Contracts and deputation for site activities.
- Maintain Work Order files /passbook
- Any other task / assignment as allotted by HOD / Management from time to time.
- **Bachelor's degree in Business, Marketing, or a related field.**:

- **Minimum 1 - 2 years of work experience in Customer Support / Customer Care / Customer Service, preferably in a B2B environment.**:

- **Strong communication and interpersonal skills.**:

- Familiarity with CRM software and lead management tools.
- Goal-oriented with a track record of meeting or exceeding targets.
- Excellent organizational and time-management skills.
- Ability to work independently and as part of a collaborative team.

Pay: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 5 years (required)

Work Location: In person

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