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Real Time Support Personnel

2 months ago

Mumbai, India NES FIRCROFT Full time

**Role **- "Real Time Support Personnel"

**Location **
- ***Mumbai

**Job Status **
- ***Consultant Through NES
***

**Contract Status **
- ***1 Years renewable contract (It will be renewed every year).

**Job Location** - Mumbai

**Work Schedule **
- ***6 Weeks on, 3 weeks Off

**Qualifications**
- Diploma/ Graduation or equivalent/ Higher.
- Minimum 3 years of experience in providing real time data services in upstream oil & gas sector.
- Very strong computer literacy with aptitude and readiness for multidiscipline training

**Job Description: -**
- Understand RTDS technology and participate in design and support process.
- Understand and execute RTDS installation and configuration processes. Document installations and configurations including issue tracking and resolution
- May provide extended on-site support at client offices, maintaining a professional image at all times
- Deploys hardware infrastructures (e.g., servers and storage devices), operating systems, databases and D&I software
- Creates detailed documentation, accessible by the team, for system configuration
- Assist with mobilization and demobilization of rig site hardware and network on each rig move
- Learn Data formats, units, meanings and normal value ranges to identify data issues proactively
- Tailoring the data representation and visualization templates to suite situations
- Provide detailed reporting on hardware component and system failures, including statistics and analysis
- Ensures databases (including supporting systems and software) are correctly installed and supported (when applicable). Also, that backup, recovery and security procedures are in place and followed
- Ensures database technologies are kept up-to-date as defined by (client) business needs
- Maintains accurate status records for on-going projects and assists in forecasting, auditing, planning.
- Develops, implements and documents best practice policies and procedures for new projects or initiatives
- Proactively visits clients to discuss infrastructure related issues, including defects, workarounds & emergency fixes, providing information detailing history, resolution & status
- Provides health check services at client installations to pre-empt problems Effectively uses designated client tracking system to log client visits
- Effectively uses designated defect tracking system to report software issues
- Understands and utilizes the correct problem escalation procedures
- Monitors service quality and pre-emptively informs supervisors when potential issues arise

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.

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