Customer Support L1

1 month ago


Mumbai, India Tridat India Full time

Hello,

Greetings for the day

**Good to have skills**: Customer Service, Confidence

**Must have skills**: Communication Skills, Customer Service, Teamwork

**Experience Level**: 1+ yr

1. This role involves developing strong customer relationships and responsible to resolve queries of the customers via Call/chat within the assigned TAT/SLA

2. This role involves providing notifications to the clients and assisting with any queries they may have via Calls.

3. Following a standard Call/Chat flow and query handling process.

4. Manage and take Ownership of the resolution process for all customer related issues.

5. Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat

6. Using define resources and specific company tools to support the customer by answering questions and escalating to respective teams if needed for further support.

**Required skills**

1. At least one year of customer handling experience via Call/Chat.

2. Ready to work in rotational shifts.

3. Effective communication, reading and writing English communication skills.

4. Excellent time management skills, attention to detail and the ability to multi task

5. Competent in MS office and web browser environments.

6. Confident to handle assign responsibility.

7. Qualification - Any Graduate/Under graduate.

8. Comuter proficency needed (Semi technically knowledge required)

**Qualification**:Any Graduate/ Diploma Holder(12+3) or HSC passed

**Shifts**: 24*7 rotational shifts (5 days working)

**Work Mode**: Work from office

**Location**: Mumbai, Andheri



  • Mumbai, India 3i Infotech Full time

    **Posted Date : May 17,2023** *** **2** *** **to** **3 yrs** **(Experience)** *** **312000** **-** **( INR ) Per /Yearly** **Location**: **India, Maharashtra, Mumbai** **Skill Required**: **Application Support** **Application L1 Support

  • Production L1 Support

    4 weeks ago


    Mumbai, India Oracle Full time

    **Production Support - Core Banking and PL/ SQL** **Our Team** We are responsible for - First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users), - Providing functional clarifications - Customer interactions and Respond SLA Looking for L1 Production Support who would be responsible for: - Provide front...


  • Mumbai, Maharashtra, India Harjai Computers Full time

    L1 Application Support Exp - 3+ years Loc - Jogeswari (WFO) SQL Query Resolve Functional tickets Able to prepare necessary repots should be from Health or Life Insurance Domain or from BFSI Domain


  • Mumbai, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: L1 Application Support **What You'll Bring**: The Application Support Associate collaborates with teams from various disciplines to support and maintain TransUnion's 24x7 mission critical production business environments. This position is for Mumbai location. **Impact You'll...

  • Onsite Engineer-l1

    4 weeks ago


    Mumbai, India Sitel Full time

    **Onsite Engineer-L1**: - Req ID#: 260088- Mumbai, AP, IN, 400072 Gurgaon, IN, 122003 Hyderabad, IN, 500081**Onsite Engineer-L1**: - Information TechnologyJob Description - Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. - Ability deploy, configure, and support operating systems on desktop and...


  • Navi Mumbai, India ACL Digital Full time

    Designation: L1 Application Support Work mode: Work from Office. Project requirement is 6 days working, 24/7 support & rotational shift. Academic: Minimum graduation [15 yrs of education is must, (10+12+graduation/ 10+diploma+graduation)] Other: Must have personal laptop-Compulsory. **Salary**: 2.5LPA. Roles & Responsibility: - Engineer will attempt to...


  • Mumbai, India CMS IT Services Full time

    JD: Primary skills: Require experience in Desktop support L1,remote support, outlook, corporate domain, 100+ users handling. **Salary**: ₹10,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Day range: - Weekend availability Shift: - Day shift **Education**: - Bachelor's (required) **Experience**: - Desktop...


  • Mumbai, India eMudhra Full time

    Role DescriptionThe apllication Support Engineer s (L1 / L2) will be responsible for providing technical support and guidance to end-users. This role will require providing on-site support for one of eMudhra's major client located in Mumbai. This role involves supporting eMudhra’s solution deployed at the client location.Salary Range (Negotiable for the...


  • Mumbai, Maharashtra, India Harjai Computers Full time

    Role Req Understanding Min 2 years relevant experience Working as L1 Support but can handle L2 Tickets also Must have exp in on call support Must have Excellent Com Skills Must have Good Convincing skills Banking Domain preferred (Not Mandatory) All Saturday Working Experience details Min Max 2 to 4 years Rs. 28,200 Gross CTC Per Month Mandatory...


  • mumbai, India eMudhra Full time

    Role DescriptionThe apllication Support Engineer s (L1 / L2) will be responsible for providing technical support and guidance to end-users. This role will require providing on-site support for one of eMudhra's major client located in Mumbai. This role involves supporting eMudhra’s solution deployed at the client location.Salary Range (Negotiable for the...


  • Navi Mumbai, India CMS IT Services Full time

    JD: Primary skills: Require experience in Desktop support L1,remote support, outlook, corporate domain, 100+ users handling. **Salary**: ₹10,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Day range: - Weekend availability Shift: - Day shift **Experience**: - Server support: 1 year (preferred) Work Location: One...


  • Mumbai, Maharashtra, India Harjai Computers Full time

    We are having resource requirements for “IT Production Support - L1/L2” Role, and I am sharing detailed JD for your quick reference. Request you to share few relevant profiles with product and tech knowledge in insurance domain. **1: Duties Responsibilities ( List in the order of importance the duties responsibilities of this job)** *** - Creating FAQ,...


  • Mumbai, India eMudhra Full time

    Role DescriptionThe apllication Support Engineer s (L1 / L2) will be responsible for providing technical support and guidance to end-users. This role will require providing on-site support for one of eMudhra's major client located in Mumbai. This role involves supporting eMudhra’s solution deployed at the client location. Salary Range (Negotiable for the...


  • Mumbai, India eMudhra Full time

    Role DescriptionThe apllication Support Engineer s (L1 / L2) will be responsible for providing technical support and guidance to end-users. This role will require providing on-site support for one of eMudhra's major client located in Mumbai. This role involves supporting eMudhra’s solution deployed at the client location. Salary Range (Negotiable for the...


  • mumbai, India eMudhra Full time

    Role Description The apllication Support Engineer s (L1 / L2) will be responsible for providing technical support and guidance to end-users. This role will require providing on-site support for one of eMudhra's major client located in Mumbai. This role involves supporting eMudhra’s solution deployed at the client location.  Salary Range (Negotiable for...


  • Mumbai, India HoonarTek Full time

    **About Us** We empower enterprises globally through intelligent, creative, and insightful services for data integration, data analytics and data visualization. Hoonartek is a leader in enterprise transformation, data engineering and an acknowledged world-class Ab Initio delivery partner. Using centuries of cumulative experience, research and leadership, we...

  • L1 L2 support

    1 month ago


    Mumbai, India Saaki Argus & Averil Consulting Full time

    L1 L2 support role.Job description:| Server laptop configuration | Emails setup | Cyber Security checks | Anti-Virus setup & remote monitor | Daily troubleshooting | Collaborate with Vendors | Remote Monitoring of Firewalls | Assist in Cyber security Management | IT Asset management |Edu : GraduationCertifications : CCNA | CCNP | MCSE |Notice : Immediate /...

  • Onsite Engineer-l1

    1 month ago


    Mumbai, India Sitel Group Full time

    Job Description - Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. - Ability deploy, configure, and support operating systems on desktop and mobile - Responsible for PC's, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc). - Maintain user PCs, including upgrades and...


  • Mumbai, India LRN Corporation Full time

    PPosition: Technical Support AssociateLocation: Goregaon, MumbaiAbout LRN:Do you want to use your Technical Support expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company with 500+ employees—where you can have maximum impact.LRN is a SaaS based e-Learning provider with a global presence.  More than...


  • Mumbai, India CMS IT Services Full time

    JD: Primary skills: Require experience in Desktop support L1,remote support, outlook, corporate domain, 100+ users handling. **Salary**: ₹10,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Day range: - Weekend availability Shift: - Day shift Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or...