Technical Support Associate

4 weeks ago

Mumbai, India LRN Corporation Full time

PPosition: Technical Support Associate

Location: Goregaon, Mumbai

About LRN:

Do you want to use your Technical Support expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company with 500+ employees—where you can have maximum impact.

LRN is a SaaS based e-Learning provider with a global presence.  More than 2,800 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN’s e-learning platform to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviours that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

LRN’s L1 support team is at the centre of operations. We assist customers with any requests or questions they might have with respect to our product. We also work with customers’ program administrators, stakeholders, and internal customers closely. Our responsibilities include program administrator assistance, meeting our operational SLAs, providing responses to our customers in a timely and effective manner.

Your responsibilities will include:

    • Provide assistance to internal and external customers on all aspects of LRN’s proprietary applications (functions include campaign set up, system generated e-mails, system reporting, user data management, and customization) Please note these all are billable activities.
    • Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects and changes.
    • Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate.
    • Prioritize requests based on need and impact. Work with internal stakeholders to address priorities.
    • Prepare/document and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems.
    • Maintain quality levels for all work related to customers’ requests.
    • Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Centre team member is working.
    • Perform content using our inhouse tool.
    • Providing assistance/training to customer point of contracts on LRN’s proprietary tools as well as providing solutions for an enhanced in-depth experience.
    • Collaborate with peers to discuss unique solutions and to document them.
    • Perform other duties as assigned.

Requirements

      • Bachelor’s degree
      • 2-4 years of experience in a customer facing role. We value ability and experience to independently manage operational relationship with enterprise Partners.
      • Excellent communication skills in English. This position requires above par skills to write and speak in English.
      • Extensive experience in supporting enterprise customers based in US and Europe.
    • Good to have skills.
      •    Experience in a customer facing role in an application support environment.
      • Familiarity with HTML and CSS.
      • Familiarity with Learning Management Systems

Benefits

  • Competitive compensation package
  • Flexible benefits


LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Technical Support Representative

    4 weeks ago

    mumbai, India VARITE INC Full time

    Company DescriptionVARITE INC is a staffing services provider that offers contract and permanent staffing services to Fortune 100 companies in the USA. With operations in the USA, UK, Canada, and India, VARITE partners with leading technology, financial, automotive, defense, energy, pharmaceuticals/life sciences, semiconductor, and engineering companies to...

  • Technical Support Representative

    4 weeks ago

    mumbai, India VARITE INC Full time

    Company DescriptionVARITE INC is a staffing services provider that offers contract and permanent staffing services to Fortune 100 companies in the USA. With operations in the USA, UK, Canada, and India, VARITE partners with leading technology, financial, automotive, defense, energy, pharmaceuticals/life sciences, semiconductor, and engineering companies to...

  • Technical Support Representative

    4 weeks ago

    Mumbai, India VARITE INC Full time

    Company DescriptionVARITE INC is a staffing services provider that offers contract and permanent staffing services to Fortune 100 companies in the USA. With operations in the USA, UK, Canada, and India, VARITE partners with leading technology, financial, automotive, defense, energy, pharmaceuticals/life sciences, semiconductor, and engineering companies to...

  • Technical Support Representative

    4 weeks ago

    Mumbai, India VARITE INC Full time

    Company DescriptionVARITE INC is a staffing services provider that offers contract and permanent staffing services to Fortune 100 companies in the USA. With operations in the USA, UK, Canada, and India, VARITE partners with leading technology, financial, automotive, defense, energy, pharmaceuticals/life sciences, semiconductor, and engineering companies to...

  • Technical Support Representative

    2 weeks ago

    Mumbai, Maharashtra, India VARITE INC Full time

    Company DescriptionVARITE INC is a staffing services provider that offers contract and permanent staffing services to Fortune 100 companies in the USA. With operations in the USA, UK, Canada, and India, VARITE partners with leading technology, financial, automotive, defense, energy, pharmaceuticals/life sciences, semiconductor, and engineering companies to...

  • Technical Support Associate

    2 weeks ago

    Mumbai, Maharashtra, India LRN Corporation Full time

    PPosition: Technical Support AssociateLocation: Goregaon, MumbaiAbout LRN:Do you want to use your Technical Support expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company with 500+ employees—where you can have maximum impact.LRN is a SaaS based e-Learning provider with a global presence. More than...

  • Technical Support Associate

    4 weeks ago

    Mumbai, India LRN Corporation Full time

    Position: Technical Support AssociateLocation: Goregaon, MumbaiAbout LRN:Do you want to use your Technical Support expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company with 500+ employees—where you can have maximum impact.LRN is a SaaS based e-Learning provider with a global presence.  More than...

  • Technical Support Associate

    4 weeks ago

    mumbai, India LRN Corporation Full time

    Position: Technical Support Associate Location: Goregaon, Mumbai About LRN: Do you want to use your Technical Support expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company with 500+ employees—where you can have maximum impact.LRN is a SaaS based e-Learning provider with a global presence.  More...

  • Technical Support Associate

    4 weeks ago

    Mumbai, India LRN Corporation Full time

    Position: Technical Support AssociateLocation: Goregaon, MumbaiAbout LRN:Do you want to use your Technical Support expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company with 500+ employees—where you can have maximum impact.LRN is a SaaS based e-Learning provider with a global presence.  More than...

  • Technical Support Representative

    4 weeks ago

    Mumbai, India VARITE INC Full time

    Company DescriptionVARITE INC is a staffing services provider that offers contract and permanent staffing services to Fortune 100 companies in the USA. With operations in the USA, UK, Canada, and India, VARITE partners with leading technology, financial, automotive, defense, energy, pharmaceuticals/life sciences, semiconductor, and engineering companies to...

  • Technical Support Representative

    4 weeks ago

    Mumbai, India VARITE INC Full time

    Company DescriptionVARITE INC is a staffing services provider that offers contract and permanent staffing services to Fortune 100 companies in the USA. With operations in the USA, UK, Canada, and India, VARITE partners with leading technology, financial, automotive, defense, energy, pharmaceuticals/life sciences, semiconductor, and engineering companies to...

  • Technical Support Representative

    4 weeks ago

    Mumbai, India VARITE INC Full time

    Company Description VARITE INC is a staffing services provider that offers contract and permanent staffing services to Fortune 100 companies in the USA. With operations in the USA, UK, Canada, and India, VARITE partners with leading technology, financial, automotive, defense, energy, pharmaceuticals/life sciences, semiconductor, and engineering companies to...

  • Technical Support Representative

    4 weeks ago

    Mumbai, India VARITE INC Full time

    Company DescriptionVARITE INC is a staffing services provider that offers contract and permanent staffing services to Fortune 100 companies in the USA. With operations in the USA, UK, Canada, and India, VARITE partners with leading technology, financial, automotive, defense, energy, pharmaceuticals/life sciences, semiconductor, and engineering companies to...

  • Technical Support Representative

    1 month ago

    Mumbai, India VARITE INC Full time

    Company DescriptionVARITE INC is a staffing services provider that offers contract and permanent staffing services to Fortune 100 companies in the USA. With operations in the USA, UK, Canada, and India, VARITE partners with leading technology, financial, automotive, defense, energy, pharmaceuticals/life sciences, semiconductor, and engineering companies to...

  • Technical Support Representative

    4 weeks ago

    mumbai, India VARITE INC Full time

    Company Description VARITE INC is a staffing services provider that offers contract and permanent staffing services to Fortune 100 companies in the USA. With operations in the USA, UK, Canada, and India, VARITE partners with leading technology, financial, automotive, defense, energy, pharmaceuticals/life sciences, semiconductor, and engineering companies to...

  • Technical Support Associate

    2 weeks ago

    Mumbai, Maharashtra, India LRN Corporation Full time

    Position: Technical Support Associate Location: Goregaon, Mumbai About LRN: Do you want to use your technical expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company with 500+ employees—where you can have maximum impact.LRN works to propel organizations forward with the partnership, knowledge & tools...

  • Support Associate

    4 weeks ago

    Mumbai, India Datastraw Full time

    As a Support Associate, you will be responsible for understanding, handling, and coordinating the entire customer support journey for our clients, and delivering an exceptional support experience. **You must have impeccable reading, writing, and communication (English) skills & hands-on Excel skills** **Responsibilities** - Identifying customer needs and...

  • Technical Support Associate

    4 weeks ago

    mumbai, India LRN Corporation Full time

    PPosition: Technical Support Associate Location: Goregaon, Mumbai About LRN: Do you want to use your Technical Support expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company with 500+ employees—where you can have maximum impact.LRN is a SaaS based e-Learning provider with a global presence.  More...

  • Technical Support Associate

    4 weeks ago

    mumbai, India LRN Corporation Full time

    PPosition: Technical Support Associate Location: Goregaon, Mumbai About LRN: Do you want to use your Technical Support expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company with 500+ employees—where you can have maximum impact.LRN is a SaaS based e-Learning provider with a global presence.  More...

  • Customer Support Associate

    2 weeks ago

    Mumbai, India Triedge Solution Full time

    Position**:Customer Support Associate** Stipend: 12000- 25000 Monthly Location: Mumbai Roles and Responsibility: - Selected intern's day-to-day responsibilities include: 1. Handle live chat support between 12 pm to 9 pm from the office 2. Handle live chat support for a technical SaaS product 4. Take a product demo over an audio call Who can apply: 1....