Technical Support Representative

3 weeks ago

mumbai, India VARITE INC Full time

Company Description

VARITE INC is a staffing services provider that offers contract and permanent staffing services to Fortune 100 companies in the USA. With operations in the USA, UK, Canada, and India, VARITE partners with leading technology, financial, automotive, defense, energy, pharmaceuticals/life sciences, semiconductor, and engineering companies to provide software consulting, team augmentation, and key business process outsourcing.


Role Description

This is a contract role for a Technical Support Representative at VARITE INC, located in BKC Mumbai.

As a Technical Support Representative, you will be responsible for providing customer support, troubleshooting technical issues, and ensuring customer satisfaction. This is an on-site role, and you will be working closely with the team to resolve technical problems and provide excellent support.


Escalated technical support: Provides technical hardware troubleshooting & diagnosis, software troubleshooting/installation.


Remote office visits (when required): Evaluates and provides onsite support in remote office locations including resolving technical issues and building rapport with associates.


Asset Management: Accurately manages all asset life cycles to allow for the most efficient deployment of assets throughout the company.


Projects: Work on additional project work when required.


Active Management of Service Request, Incident, and Activities: Responsible for ensuring all associate interactions are accurately documented, assigned, and communicated to determine and resolve issues, escalate if necessary, and provide solutions for future problem resolution and process improvement. Participate in proactively supporting associates e.g. Support Lounge, training, tech orientations, etc.


Education:

Bachelor’s Degree preferred or equivalent professional qualification


Qualifications

  • 2+ years client service experience.
  • 2-4 years experience in an entry-level technical support role.
  • Service levels are adhered to and department goals are followed. 
  • Accurate technical documentation, policies, and processes are updated
  • Relationships: Internal/External Internal: 

Internal: All internal associates within Gartner globally, working very closely with all technology groups & REWP

External: Contractors, Vendors, Clients - onsite client meetings and at Events and Executive Briefings

  • Strong communication skills ( Verbal )
  • Ability to work well in a team environment
  • Prior experience in a technical support role is a plus
  • Bachelor's degree in Computer Science or related field

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