Require CRM
4 months ago
We are a Garment Company located at Dadar. We require Customer Relationship Executive.
Following are the KRA's
1. **Customer Interaction**: Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products or services.
2. **Relationship Building**: Develop and maintain strong relationships with customers through regular communication and personalized service. Understand their needs and preferences to offer tailored solutions.
3. **Customer Support**: Handle customer complaints and issues efficiently, aiming to resolve them promptly and satisfactorily. Ensure that customers have a positive experience with the company.
4. **Data Management**: Maintain accurate customer records and update information in the CRM system. Track customer interactions and preferences to provide better service.
5. **Sales Support**: Assist in identifying sales opportunities and cross-selling or upselling products or services based on customer needs and interests.
6. **Feedback Collection**: Gather feedback from customers to identify areas for improvement and to ensure that their expectations are met or exceeded.
7. **Reporting**: Prepare reports on customer interactions, issues, and satisfaction levels. Analyze trends and provide insights to help improve customer service strategies.
8. **Collaboration**: Work closely with other departments, such as sales, marketing, and product development, to align customer needs with company offerings and to support overall business objectives.
9. **Customer Retention**: Implement strategies to retain existing customers, including loyalty programs or special offers. Monitor customer satisfaction and work to increase retention rates.
10. **Training and Development**: Stay updated on product knowledge, industry trends, and customer service best practices. Attend training sessions and workshops to enhance skills and performance.
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9987430123
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