Customer Support Agent
6 months ago
Ability to determine customer needs and provide appropriate solutions.
- Responds to customer inquiries regarding online merchandise or service orders.
- Assists customers with product selection, answers basic questions, and suggests various product options that are available.
- Document customer problems and inputs in the ticketing system.
- Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Ability to empathize with and prioritize customer needs.
- Demonstrates interpersonal skills with a diverse customer base.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
**Qualifications and skills**
- Experienced having bachelor’s degree in any field
- Min 1-3 years’ experience
- Excellent written and oral communication skills in English. Added advantage of knowing other languages like Hindi, Kannada.
- Good comprehension skills
- Good patience when dealing with difficult customers. - Should possess Interpersonal skills.
**Salary**: ₹15,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (required)
Ability to Commute:
- Jayanagar, Bengaluru, Karnataka (required)
Ability to Relocate:
- Jayanagar, Bengaluru, Karnataka: Relocate before starting work (preferred)
Work Location: In person
**Speak with the employer**
+91 9709635081
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