Service Operations Associate

2 weeks ago

Gurgaon, India Gartner Full time

**Description**:
**About this role**:
This opportunity is for CNR (Custom Newsletter and Reprints) Centre of Excellence which is a part of Global Strategy & Operations (GS&O) group at Gartner. The CNR Centre of Excellence supports Gartner's Reprints clients end-to-end, ensuring compliance on marketing collateral, providing guidance to clients. The role also involves driving efficiency & effectiveness of overall program.

As a member of this team, you will have the opportunity to work directly with Gartner’s service delivery group (especially the Marketing Program Managers) with the central goal of driving productivity of the service associates, and to enable process efficiency in the way the service team delivers value to the clients. You will review client's marketing collateral to ensure its compliance with Gartner's content compliance policy, whilst putting on the hat of a marketing expert ensuring that post-review collateral still has a marketing spin to it. This is very essential for the business, as it is the only touch point which allows Gartner to protect its objectivity and integrity in the industry, as an unbiased research firm.

This is an excellent opportunity to be in high-impact teams, where you can truly develop your skill set and knowledge and bring impact to the business.

**What you’ll do**:

- Evaluate Marketing Collaterals from Gartner clients to ensure they are following Gartner Content Compliance policy
- Provide guidance to client to improve the content quality of the material
- Ensuring 100% adherence to SLAs on client facing deliverables
- Collaborate with Client Success team to enhance client experience and map Gartner offerings to client needs, leading to higher engagement
- Demonstrate ability to seek feedback from stakeholders as well as leverage metrics and internal analysis to identify opportunities to improve service delivery for stakeholders
- Drive Media CoE to enhance client experience, engagement and other operational metrics leading to higher Promo pipeline and client retention for the organization

**What you’ll need**:

- Graduate having 0-3 years of work experience
- Exposure to digital content review, content management, content licensing/editor
- A keen eye for detail while reviewing client’s collateral
- An excellent command on written English and can write succinct messaging to ensure clients understand the review comments/feedback
- Strong orientation towards process and operational excellence
- Strong cross-functional collaboration skills
- Excellent oral and written communications skills, and proficiency in English
- Enjoys working in a collaborative and high performing team environment and keen to accelerate learning curve
- Detail-oriented with high personal standard for quality and accuracy
- Skillful in managing expectations of varying stakeholders (internal & external)
- Quick Learner, Process
- driven

**What you’ll get**:

- Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more
- Collaborative, team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities

**Who are we?**

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

**What makes Gartner a great place to work?**

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

**What we offer**:
Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal emplo

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