Service Operations Associate

2 weeks ago

Gurgaon, Haryana, India Gartner Full time

Description:

About this role:


The Service Analytics & Productivity arm of Gartner is currently seeking talented people to join its Automation team in India.

As a member of this team you will get an opportunity to work on some of the world class products under automation team which is aimed at enabling Analytics and Strategy across global services and delivery team


As a member of this team you will have the opportunity to work directly with Gartner's service delivery group across EMEA/APAC and North Americas region with the central goal of problem solving data/technical issues and stakeholder management, and to enable process efficiency across different products.


What you'll do:

  • Respond to service team inquiries and assist in troubleshooting and resolving challenges w.r.t data as well as process challenges
  • Organize and maintain documentation pertaining to troubleshooting of known issues in process, data and products
  • Assist management in creating training materials pertaining to newly launched products by Automation Team
  • Take lead in delivering exceptional service to stakeholders with desired quality, accuracy, timeliness and establish a strong excellence at:
  • Process management and quality control: Own 1-2 key processes to become a process champion; maintain/ update process maps for all the activities performed by product support team
  • Stakeholder management and reporting: Prepare weekly/monthly reports on team performance for internal and external stakeholder consumption
  • Innovation and process optimization: Ideate on process optimization for current processes; identify opportunities to improve productivity through collaboration with development team/leaders to continuously seek and learn new ways to solve problems
  • Collaboration with peers/team members: Participate in training new members of the team across all the processes

What you'll need:

  • Science, Business/Economics, Operations graduate with 03 year of experience in process management, multiteam coordination management.
  • Excellent written, verbal communication skills with an ability to convey insights in a group meeting
  • Intermediate excel skills
  • Comfortable understanding data and working with large data points

What you'll get:

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

  • Competitive base salary
  • Flexible work environment
  • A great work culture
L1-AV2

Who are we?
At Gartner, Inc

(NYSE:

IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization's mission-critical priorities.

We've grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.


What makes Gartner a great place to work?
Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year.

We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index.

Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1.

When you join our team, you'll have access to a vast array of benefits to help you live your life well.

These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities.

Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.


The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Job Requisition ID:87802

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