Customer Service Representative

4 weeks ago

Mumbai District Maharashtra, India Scooppin solutions Full time

DESIGNATION**:Front Desk Sales**
QUALIFICATION**:Any degree/diploma**
LOCATION / LOCALITY**:Mulund**/ **Ghatkopar**
CTC BUDGET**:Up to 20k to 35k**
EXPERIENCE REQUIRED**:0 to 2 Years**
WORK DAYS**: 6 Days working (Thursday week off)**
WORK TIMINGS**:11:30 to 9:00 pm**
NOTICE PERIOD**:Immediate**
INDUSTRY OF THE ORGANIZATION**: Jewels shop**
INTERVIEW PROCEDURE**:3ROUNDS** - 1ST ROUND TELEPHONIC WITH HR - 2ND ROUND GMEET (WITH MANAGERS & OTHER PANELISTS, ROUND 3rd, Face to face INTERVIEW
PLEASE SHARE YOUR RESUME ON MY WHATSAPP NUMBER: +**91 8123896951** OR

**SKILLS REQUIRED**: Presentable Grooming, Customer Service Skills, Communication Skills in English (Reading and Writing), Should meet the physical requirements of the job Greeting customers and taking orders. Processing payments, Assisting customers with queries, and providing solutions quickly, Possessing excellent product knowledge to inform and increase sales following up on orders to prevent delay and frustration, and updating the product inventory.

**ROLES & RESPONSIBILITIES**
- Should assist the customers at the counter with their queries and simultaneously provide them with the resolution effectively.
- They should ask questions and provide relevant information to the customers that they might need and then list down the orders they might purchase, thereby providing them with excellent service.
- Must treat all the customers with respect and courtesy.
- Should mention every record in the computer including customer details and customer orders, pricing, and quotations, and should be able to retrieve it whenever needed.
- Need to follow up on the orders that the customer makes and should be upbeat while resolving problems and ensuring customer satisfaction.
- Should also update the product details with any of the resources working continuously.
- Keep yourself updated with the product inventory and its functionality.
- Communicate effectively with the customers regarding any relevant procedures and policies which might be beneficial to them.
- Must check the quality and the quality of the product which is brought into the warehouse, need to verify it depending on the order made initially.
- Ensure that each product is stacked as per its location in the warehouse/showroom and organize it effectively.
- Should ensure that they follow each safety rule assigned.
- Should be active enough to inform the manager of any potential harmful condition.
- Should also update the product details with any of the resources working continuously.
- Keep yourself updated with the product inventory and its functionality.
- Communicate effectively with the customers regarding any relevant procedures and policies which might be beneficial to them.
- Must check the quality and the quality of the product which is brought into the warehouse, need to verify it depending on the order made initially.
- Ensure that each product is stacked as per their location in the warehouse and organize it effectively.
- An individual doing a counter sales job is responsible for handling all sales functions in a manner that is professional enough for the customers.
- They should also provide quick and efficient service to obtain maximum sales and also focus on customer satisfaction.
- Should be excellent while providing service to its customers.
- They should respond to any queries and give every information that a customer needs.

**Job Types**: Full-time, Permanent

Application Question(s):

- Are you willing to work as a counter salesperson in a jewel shop?What is your gender?
- What is your gender?
- How many years of experience in customer service/ sales?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)
- Retail sales: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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