Am - Corporate Employee Banker

1 month ago

Hyderabad, India HSBC Full time

***

**Some careers open more doors than others.**

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

**Role Purpose**
- To source new EBS accounts from the existing corporate base and deliver on meeting NTB targets.
- Wealth - Engage with existing EBS customers and helping them identify their wealth needs ( eg digital wealth management account onboarding & new investment )
- To cross-sell asset products of the bank, namely, Home Loans (via referral), Personal Loans & Cards.
- To cross-sell Insurance products (Successful referral through simplified insurance journey)
- To engage with existing credit card customers and work towards spend activation of the same.
- Engage with existing EBS customers to increase penetration across various digital platforms (eg Mobile X & PIB)
- Generate open market business (Credit Cards, Personal Loans etc) through marketing events / promotions & lead based calling.
- Maintain call reports, MIS & other tracking tools (eg LMS, RMS SFE etc) as required.
- To respond to customer complaints in a timely manner and to customer satisfaction
- Ensure all sourcing meets quality benchmarks as per the performance thresholds shared (salary thresholds, input defects, sourcing caps etc)
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
- To ensure the KYC/AML norms of the bank are complied with at all times.

**Principal Responsibilities**
- To source new EBS accounts from the existing corporate base and deliver on meeting NTB targets.
- Wealth - Engage with existing EBS customers and helping them identify their wealth needs ( eg digital wealth management account onboarding & new investment )
- To cross-sell asset products of the bank, namely, Home Loans (via referral), Personal Loans & Cards.
- To cross-sell Insurance products (Successful referral through simplified insurance journey)
- To engage with existing credit card customers and work towards spend activation of the same.
- Engage with existing EBS customers to increase penetration across various digital platforms (eg Mobile X & PIB)
- Generate open market business (Credit Cards, Personal Loans etc) through marketing events / promotions & lead based calling.
- Maintain call reports, MIS & other tracking tools (eg LMS, RMS SFE etc) as required.
- To respond to customer complaints in a timely manner and to customer satisfaction
- Ensure all sourcing meets quality benchmarks as per the performance thresholds shared (salary thresholds, input defects, customer experience sourcing caps etc)
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
- To ensure the KYC/AML norms of the bank are complied with at all times.

**Customers / Stakeholders**
- Ensure a consistently high level of product and service delivery.
- Develop and maintain good customer relations and ensure effective service delivery.
- Timely and satisfactory closure of Customer complaints. Minimize complaint docking and high risk complaints
- Effectively implement issuance and handling of deliverables ( eg IWPs & Loan agreements ). Monitor for correctness of process and meeting specific customer needs.
- Use learnings from customer/area visits and discussions to sharpen the proposition and enhance delivery and provide feedback to leadership / central teams
- Comply to all relevant AML regulations & Global Standards

**People**
- Develop individual competence
- Develop a collaborative environment with all members of sales team
- Role model of HSBC Group Values, led by demonstrating and driving value based culture across spheres of WPB Business.

**Process and Controls**
- Have a systematic and methodical approach around sales planning
- Ensure bank processes are followed in view of product documentation, complaint management, system usage etc
- Ensure end to end usage of leads allocated within allocated timelines with correct updation on SFE
- Safeguard the bank from potential loss/ damage arising out of stakeholder complaints.
- Comply with the applicable laws, regulations, Group and local policy related to Sanctions and AML policy of HSBC while undertaking various day to day operations.
- Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures.
- Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities.
- Support the Country or Regional FCC AML Office/ AML Investigations by providing additional inform

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