Airport Airline Customer Service
3 weeks ago
**Note : Freshers (Only Female)**
**Airport Airline Customer Service** **training will be provided with out any cost.**
**Job brief**
You will **provide assistance for people who are checking-in, making reservations, re-booking a flight, and checking in baggage**.
**Responsibilities**
Airline customer service agents typically have a wide range of responsibilities, which can include:
- Answering questions about flight schedules, prices, and other airline information that helps customers book travel plans
- Processing customer reservations by confirming details with customers via phone or computer
- Maintaining security by following safety procedures, such as frisking passengers and inspecting carry-on bags for weapons
- Processing refunds for delayed or cancelled flights by communicating with travel agencies or airlines to obtain authorization for refunds
- Processing claims for lost or damaged luggage by gathering information about the damage or loss from passengers and submitting claims to insurance companies on behalf of airlines
- Scheduling flight crews by contacting pilots and dispatchers to relay information about flight changes or delays
- Providing information about airport facilities, such as locations of gates, luggage carts, and restrooms
- Acting as an ambassador for the airline by greeting passengers with a smile and offering assistance during their stay at the airport
- Selling tickets at check-in counters or airport kiosks by processing credit card payments or accepting cash payments from customers
**Requirements and skills**
Most airline customer service agent positions require a minimum of a high school diploma or GED. Some airlines may require a bachelor’s degree in a related field, such as hospitality or business.
- Fluency in English, knowledge of additional languages is a strong advantage
- Basic skills in MS Office
- Customer-oriented approach
- Clean, professional appearance and healthy constitution
- Exceptional communication and presentation skills
- Cool tempered and patient with aptitude in resolving issues
**Job Type**: Fresher
**Salary**: ₹18,000.00 - ₹30,000.00 per month
**Benefits**:
- Food provided
- Health insurance
Schedule:
- Day shift
- Flexible shift
- Morning shift
- Rotational shift
Ability to commute/relocate:
- Cochin, Kerala: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 7200334015
Application Deadline: 28/02/2023
Expected Start Date: 17/02/2023
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