Associate Technician Field Ops

3 weeks ago

Kochi, India SITA Switzerland Sarl Full time

Overview:
**PURPOSE**:
To assure SITA's competitive strength and business growth through the provision of the highest quality technical field services to SITA customers in airports or at their premises.

Perform all field services activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class on-site field maintenance and support activities.

Roles performed in the context of Internal Desktop vary slightly in the sense that the main customers are Internal at SITA specific Airline/Airport experience is not necessary and that there are no specific billing responsibilities.

**KEY RESPONSIBILITIES**:

- Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
- To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.
- Perform onsite interventions as a result of a Service Desk request as soon as possible and within the terms of the customer contract and SLAs.
- When required act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
- Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.
- Ensure shortest possible repair cycle by initiating the timely return of faulty SITA and Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.
- Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
- Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.
- Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with the Field Operations guidelines and instructions where provided.
- Reporting and escalating all observed problems to proper SITA operational escalation points.
- Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.
- Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties.
- Complete AVMA Daily Diary accuratel and on time.
- Ensure that all the required Field Service data is provided and recorded in the correct fields in the SITA Service Hub record for all assigned Incidents & Change Orders.

**KNOWLEDGE & SKILLS**:

- Operating knowledge of Microsoft Office products.
- Knowledge and understanding of LAN protocols
- Ability to support and troubleshoot Ethernet networks.
- Understanding and the ability to install and configure servers and workstations (Microsoft/Unix/Thin Clients) including operating system software to component level.
- Understanding of WAN infrastructures and data communications technologies such as DSL ISDN Leased Lines IP VPN Frame Relay ATM.
- Knowledge and understanding of VSAT required for some regions.

**EXPERIENCE**:

- Minimum 1 year's experience in onsite support activities and repairs of PCs Printers and LAN WAN equipment.
- Must have dealt directly with external customers delivering to SLAs.
- Experience of working at Customer locations.

**EDUCATION & QUALIFICATIONS**:

- 2 year experience in Airport / Airline IT systems and possess MCA/BTech/MSC Electronics or computer
- 5 Year experience in Airport / Airline IT systems with Diploma in Electronics or Computer.
- Remaining skills of a field engineer, willing to work in 24*7 shifts, 8 hrs shifts, 6 days a week
- Industry certifications like CCNA / MCSA preferred.
- CompTIA A+ is preferred.
- Customer Service, pro-activeness and ownership attitude, and sense of service to support customers and own their issues until resolution to their satisfaction.
- Ability and motivation to work in a team and in rotating shifts.
- Ability to build relationships with peers and management levels both with clients and the company management

  • Field Technician

    4 days ago

    Kochi, India Accel IT Services Full time

    **Immediate Joiners are Required for** **Role Name** : Field Support Engineer / Technician - Telecom IT Services **Experience** : Min 1 Year of working experience in the Telecom Industry **Location** : - Calicut, Cochin, Idukki, Kasaragod, Kollam, Kottayam, Malappuram, Trivandrum **Salary** : Rs. 16,750 /- PM. **Required Technical Skills**: 2. Min 1...

  • Field Service Technician

    2 days ago

    Kochi, Kerala, India Unicorn Power Solutions Pvt. Ltd Full time

    field technicians required for home appliances division( service of washing machine, dish washer, refrigerator) work location : Ernakulam qualification : ITI/DIPLOMA/DEGREE in Electrical & Electronics salary : 15,000/- to 23,000/ Pay: ₹15,000.00 - ₹23,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance - Provident...

  • Trainee/Associate IT Ops Engineer

    7 days ago

    Kochi, India CCS Technologies (P) Ltd Full time

    Trainee/Associate IT Ops EngineerJoin our Cloud, DevOps & Infrastructure Services team and be part of our team to shape the future of technology through innovative solutions and cutting-edge technologies across Cloud, DevOps & Automation technologies. In a dynamic and collaborative environment, we offer exciting growth opportunities, learning, and career...

  • Trainee/Associate IT Ops Engineer

    1 week ago

    kochi, India CCS Technologies (P) Ltd Full time

    Trainee/Associate IT Ops Engineer Join our Cloud, DevOps & Infrastructure Services team and be part of our team to shape the future of technology through innovative solutions and cutting-edge technologies across Cloud, DevOps & Automation technologies. In a dynamic and collaborative environment, we offer exciting growth opportunities,...

  • Trainee/Associate IT Ops Engineer

    1 week ago

    Kochi, India CCS Technologies (P) Ltd Full time

    Trainee/Associate IT Ops Engineer Join our Cloud, DevOps & Infrastructure Services team and be part of our team to shape the future of technology through innovative solutions and cutting-edge technologies across Cloud, DevOps & Automation technologies. In a dynamic and collaborative environment, we offer exciting growth opportunities, learning, and...

  • Electrical Technician

    4 weeks ago

    Kochi, India CONSYST Technologies(India) Full time

    **Job Summary** We are looking for a skilled Industrial maintenance technician to oversee the installation and maintenance of our industrial equipment. As an industrial maintenance technician, you will be responsible for ensuring the smooth operation of our machinery and mechanical equipment. This will include installing new equipment, performing regular...

  • A/c Technician

    4 days ago

    Kochi, Kerala, India Flexi Sourcing Private Limited Full time

    We are hiring for AC Technician in Hyderabad location Experience: Minimum 1 year Qualification: ITI MRAC & Diploma MRAC **Salary**: 15000 to 25000 Take home Job Criteria: - Minimum 1 year experience as a AC Technician - Hands on experience in AC installation, AC maintenance, AC repair - Ready to work in field - Must have two wheeler & Driving...

  • BIM Technician

    1 week ago

    kochi, India Silpi Architects Full time

    Company DescriptionSilpi Architects is a multidisciplinary firm located in Kochi, India. We are dedicated to finding meaningful solutions in the world of architecture and design, focusing on functional needs, context, and aesthetics. Our team consists of highly qualified professionals, including architects, engineers, interior designers, landscape...

  • Solar Technician

    3 weeks ago

    Kochi, Kerala, India everest agencies Full time

    **Hiring....Solar Technician Job Description** **Location**: MG Road, Ernakulam **Salary Range**: ₹18,000 - ₹30,000 **Job Summary**: We are seeking a motivated and detail-oriented Solar Technician to join our growing team. In this role, you will be responsible for the installation, maintenance, and repair of residential and commercial solar...

  • BIM Technician

    1 week ago

    Kochi, India Silpi Architects Full time

    Company Description Silpi Architects is a multidisciplinary firm located in Kochi, India. We are dedicated to finding meaningful solutions in the world of architecture and design, focusing on functional needs, context, and aesthetics. Our team consists of highly qualified professionals, including architects, engineers, interior designers, landscape...

  • BIM Technician

    1 week ago

    kochi, India Silpi Architects Full time

    Company Description Silpi Architects is a multidisciplinary firm located in Kochi, India. We are dedicated to finding meaningful solutions in the world of architecture and design, focusing on functional needs, context, and aesthetics. Our team consists of highly qualified professionals, including architects, engineers, interior designers, landscape...

  • BIM Technician

    1 week ago

    Kochi, India Silpi Architects Full time

    Company Description Silpi Architects is a multidisciplinary firm located in Kochi, India. We are dedicated to finding meaningful solutions in the world of architecture and design, focusing on functional needs, context, and aesthetics. Our team consists of highly qualified professionals, including architects, engineers, interior designers, landscape...

  • Field Sales Executive

    4 weeks ago

    Kochi, India Peak Performance Advisors (OPS) PVTLTD Full time

    Join our team as a Field Sales Executive specializing in Agro Products! Your responsibilities include: - **Client Engagement**: Connect with farmers and agricultural businesses to understand their needs. - **Product Knowledge**: Demonstrate expertise in agro products, providing valuable information to customers. - **Sales Growth**: Actively promote and sell...

  • A/c Technician

    4 weeks ago

    Kochi, Kerala, India CTS Full time

    **One year experience as AC Technician** Hands on experience in AC installation, AC maintenance, AC repair Ready to work in the field Must have two wheeler with driving license Location**:Kolencherry** Qualication: IT/Diploma Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: - Day shift Work Location: In person

  • Fire & Safety Technician

    4 days ago

    Kochi, India MINDSTRONG Full time

    FIre Alarm and Fire Fighting Technician - 1 - Minimum experience of 3 years in the field of Fire and Safety, in the GCC Countries. - installation of Fire Alarm system, sprinkler system, fire suppression system, lpg system, fire fighting system. - Driving License will be preferred **Salary**: ₹25,000.00 - ₹35,000.00 per month Schedule: - Day shift -...

  • In House Electronics Technician Need Speak Hindi

    4 weeks ago

    Kochi, India Poornasree Equipments Full time

    REQUIRED MALES FOR IN HOUSE ELECTRONICS TECHNICIAN JOB, WITH QUALIFICATION ITI/DIPLOMA ELECTRONICS CANDIDATES WITH MIN 1 YEAR EXPERIENCE OR FRESHER WHO IS VERY MUCH ENTHUSTIATIC IN ELECTRONICS FIELD CAN ALSO APPLY. SPEAKING HINDI IS ADDED ADVANTAGE ALSO **Salary**: From ₹13,000.00 per month Supplemental pay types: - Overtime pay **Experience**: -...

  • In House Electronics Technician Need

    4 weeks ago

    Kochi, Kerala, India Poornasree Equipments Full time

    REQUIRED MALES FOR IN HOUSE ELECTRONICS TECHNICIAN JOB, WITH QUALIFICATION ITI/DIPLOMA ELECTRONICS CANDIDATES WITH MIN 1 YEAR EXPERIENCE OR FRESHER WHO IS VERY MUCH ENTHUSTIATIC IN ELECTRONICS FIELD CAN ALSO APPLY. Pay: From ₹13,000.00 per month Supplemental pay types: - Overtime pay **Experience**: - total work: 1 year (preferred) Work Location: In...

  • Field Service Technician

    6 days ago

    Kochi, India Unicorn Power Solutions Pvt. Ltd Full time

    min 2-3 years experience in UPS field. Diploma/Degree in Electrical /Electronics location : ERNAKULAM **Job Types**: Full-time, Permanent **Salary**: ₹17,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement - Provident Fund Schedule: - Day shift Supplemental pay types: - Yearly bonus Work Location: In person **Speak with the...

  • Technician (Tug Boat Propulsion System)

    4 days ago

    Kochi, India S E A Marine Engineers Full time

    Are you looking for a challenging and rewarding career in marine engineering? Do you have experience in insitu machining works of propulsion systems of tug boats? If yes, then we have an exciting opportunity for you! We are a leading company in providing marine services and solutions to our clients. We are looking for technicians who can independently...

  • Associate (Ca Firm) - Ca Articleship Completed

    4 days ago

    Kochi, India CA Firm Full time

    The Associate would be having the following job responsibilities; - Review of work done by the Junior team - Liaise with the Team Manager - Ensure proper reports are sent to the client on time - Communication with the client - Manage all the work in the branch office - Coordinate with admin & ops team for invoicing Skills Required; - MS Office especially MS...