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Customer Service Representative

1 month ago

Kochi, India Thrillark Full time

We are looking for a passionate and experienced individual to join us as a Customer Support Executive.

As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.

**Responsibilities**
- Understanding the products and services provided by the company.
- Coordinating with the suppliers for a seamless distribution of services to customers.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company’s knowledge base.
- Adhering to the company’s rules and regulations.

**Requirements**:

- Bachelor’s degree in Business Administration or a related field.
- 1+ years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
- Good knowledge of managing the performance of the team.
- Exceptional verbal and written communication skills.
- Phenomenal conflict-resolution skills.
- Good problem-solving abilities.
- A customer-oriented individual.
- Ability to meet deadlines and prioritize tasks.
- Excellent negotiation and sales skills.
- Outstanding interpersonal and organizational skills.
- Excellent phone etiquette and active listening abilities.
- A quick learner and exceptional ability to make decisions.

**Salary**: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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