Customer and Seller Support Executive
3 weeks ago
**Responsibilities**:
- Resolving customer complaints, grievances, or queries to the best possible outcome and in a timely manner
- Conducting any customer satisfaction survey, calling customers for feedback on their overall experience, etc
- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- Communicating effectively, empathetically, and in a professional manner with the customer
- Maintaining records, reports and other correspondence to measure customer satisfaction
- Managing payments, delivery and of customers orders whenever needed
- Support other verticals and departments for day-to-day co-ordinations.
- Will also provide assistance in vendor support activities during the vendor onboarding documentation process and coordination.
**Educational Qualification**: Any Graduate Degree
**Work Experience No. of Years**: Min. 2-4 Years of Experience in Customer support, Operations support.
**Gender Preference**: Any
**Contractual/employment**: Full-time
**Skills required**:
Functional Skills/ Experience Checklist
Excellent communication skills
Proven interpersonal skills
Conflict and problem-solving ability
Multi-tasking and proficient in Microsoft office
Customer service experience in ecommerce set up
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Day shift
Application Question(s):
- Can you join immediately
**Experience**:
- Customer Care Support: 1 year (required)
- E-Commerce Industry: 1 year (required)
Work Location: In person
Expected Start Date: 01/06/2024
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