Customer Care Executive

2 months ago


Kunnamkulam, India Kifi (Helofish supply Chain LLP) Full time

**Customer Care Executive (Online Fresh Fish Sale Network)**

Location: Perumpilavu

**About Us**:
Join the dynamic team at Kifi, a fresh fish supply Chain Company based in Perumpilavu and are soon opening outlets in Pattambi, Valanchery, Kottakkal and Guruvayur. As we begin our operations, we are seeking energetic and goal-oriented Customer care Executives to drive online sales in the vibrant market of fresh fish.

Overview:
We are seeking a motivated and customer-oriented individual to join our team as a Customer Care Executive for our online fresh fish sale network. As a Customer Care Executive, you will be the primary point of contact for our customers, assisting them with inquiries, orders, and ensuring an exceptional overall experience. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering top-notch customer service.

**Responsibilities**:
Assist customers in placing orders, modifying orders, and resolving order-related issues.

Provide product information, pricing, and details about promotions or special offers.

Handle customer complaints and provide appropriate solutions and alternatives within established guidelines.

Coordinate closely with the operations team to ensure timely delivery of orders and resolve any delivery issues.

Maintain accurate records of customer interactions, transactions, comments, and complaints.

Follow up with customers to ensure their concerns are resolved and they are satisfied with the resolution.

Keep up-to-date with product knowledge and stay informed about changes and developments within the company.

Collaborate with other team members to improve overall customer satisfaction and service delivery.

**Requirements**:
Experience in a customer service or similar role, ideally in an e-commerce or food industry setting.

Excellent verbal and written communication skills.

Strong interpersonal skills and the ability to build rapport with customers.

Ability to work well under pressure in a fast-paced environment.

Good problem-solving skills and the capacity to think quickly and logically.

Proficiency in using CRM software or customer support platforms.

Attention to detail and ability to multitask effectively.

Flexibility to work in shifts, including weekends and holidays, based on business needs.

Passion for delivering exceptional customer service and a positive attitude.

For more info : 9740616161

Shift:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 2 years (preferred)

Work Location: In person



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