Chat Support Executive/customer Care Executive

2 weeks ago


Chennai, India Technoarete Research And Development Association Full time

Dear Connections,

Greeting From Technoarete Research And Development Association,

experience : 6 months
- 2 years
- To Analyze clients requirements.
- Ownership of client issues and resolving them on a priority.
- Multi-Tasking skills.
- Good Decision-Making skills
- Good Proficiency in English and other regional languages.

Customer Service Responsibilities list:
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers Listen to customers’ concerns, issues and questions

Resolve customers’ concerns and answer customers’ questions to your best ability

Maintain a positive attitude and calmly respond to customers’ complaints

Requirements and skills Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹200,000.00 - ₹400,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Speak with the employer**
+91 9345534640



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