Product Support Representative
5 days ago
Documents customer information and recurring technical issues to support product quality programs and product development.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
- Other related duties assigned as needed.
- Escalate to Development Teams and manage feedback to clients. Track issues to resolution.
- Set appointments for technicians to service the products and used several systems to troubleshoot and get product working over the phone.
- Provide initial training and setup, weekly correspondence about product concerns and questions, act as a point of contact for clients
Train clients/continually provide support after initial setup.
- Partner with business stakeholders to identify opportunities to develop consistent processes and procedures across the organization.
- Review released engineering change data and change documenting activities to ensure adherence to configuration management procedures and policies.
- Develop and maintain effective ADP-Client communications by providing superior payroll and benefit administration assistance resulting in high quality service.
**Salary**: ₹22,955.00 - ₹26,077.00 per month
Schedule:
- Day shift
- Evening shift
- Morning shift
Supplemental pay types:
- Yearly bonus
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