Customer Service- Logistics

3 weeks ago


Delhi Delhi, India Orangestar Logistics Private Limited Full time

1. **Communication and Coordination**
- **Clear Communication**: Providing clear, accurate, and timely information about shipments, including schedules, delays, and any changes.
- **Coordination**: Working closely with clients, carriers, customs brokers, and other stakeholders to ensure smooth operations.

2. **Problem Resolution**
- **Handling Complaints**: Addressing and resolving issues related to shipments, such as delays, damages, or lost goods.
- **Proactive Solutions**: Identifying potential problems before they occur and implementing solutions to mitigate risks.

3. **Documentation and Compliance**
- **Accurate Documentation**: Ensuring all shipping documents are correct and complete, including bills of lading, invoices, and customs declarations.
- **Compliance**: Staying updated with and adhering to international shipping regulations and customs requirements.

4. **Tracking and Updates**
- **Shipment Tracking**: Providing real-time tracking information to clients so they can monitor the status of their shipments.
- **Regular Updates**: Keeping clients informed about their shipment's progress and any potential delays or issues.

5. **Customer Relationship Management**
- **Building Relationships**: Developing strong, long-term relationships with clients to understand their needs and preferences.
- **Personalized Service**: Offering customized solutions based on individual client requirements.

6. **Technology Utilization**
- **Digital Tools**: Using advanced software and tracking systems to manage logistics and provide clients with accurate information.
- **Automation**: Implementing automated processes to enhance efficiency and reduce human errors.

7. **Performance Metrics**
- **Monitoring Performance**: Regularly measuring key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction, and response times.
- **Continuous Improvement**: Using feedback and performance data to continuously improve service quality.

8. **Value-Added Services**
- **Additional Offerings**: Providing extra services such as insurance, warehousing, and packaging to meet diverse client needs.
- **Consulting**: Advising clients on the best logistics strategies and practices to optimize their supply chain.

9. **Training and Development**
- **Staff Training**: Regular training programs to ensure customer service representatives are knowledgeable about the latest industry trends and practices.
- **Skill Enhancement**: Focusing on enhancing skills such as communication, problem-solving, and technology use.

10. **Emergency Handling**
- **Crisis Management**: Being prepared to handle emergencies, such as natural disasters or strikes, that can impact logistics.
- **Rapid Response**: Having protocols in place for quick and effective responses to emergencies.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

Expected Start Date: 17/06/2024



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