Customer Service Representative

1 week ago


Andheri Mumbai Maharashtra, India The Chemours Company Full time

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.
- Place orders in the system or release Portal order, mainly import orders both ocean and air shipping mode, including returns and export when required following business procedures, guidelines and policies.
- Monitor shipment status, ensure shipping document accuracy before providing to customers.
- Handle customer’s complaint timely in SalesForce, work with relevant parties such as investigator, Sales Manager and follow up to ensure resolution.
- Empty ISO or Returnable cylinder management if applicable.
- Monthly inventory reconciliation report.
- New business on board preparation in system with full compliance. (including new customer or new product sales)
- Deliver Internal Customer Service Function works with full compliance.
- Work collaboratively with Sales Account Manager and functional support (Product stewardship, Supply Chain team, Shipping country customer service) for a smooth operation.

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”.



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