Client Servicing Executive

3 weeks ago


Andheri Mumbai Maharashtra, India MX Business Media Full time

The Client Servicing Executive plays a crucial role in ensuring client satisfaction and encouraging positive relationships. This position involves understanding client needs, coordinating with internal teams, and delivering high-quality service to meet client expectations

**Key Responsibilities**:
**Client Relationship Management**:

- Build and maintain strong relationships with clients through regular communication.
- Understand client goals, challenges, and expectations.
- Serve as the single point of contact for clients and address their inquiries promptly.
- Ensure that all the collateral is received on time from the client’s side on monthly basis for the magazine or during the conferences and expo

**Needs Analysis**
- Conduct thorough needs assessments to understand client requirements.
- Propose solutions or modifications to meet client needs effectively

**Communication**
- Provide clear and concise communication to clients on project status, changes, and any relevant information
- Address and resolve client concerns in a timely manner.

**Problem Resolution**:

- Proactively identify and address any issues or challenges that may arise during the project
- Work closely with internal teams to find effective solutions.

**Feedback Collection**:

- Solicit feedback from clients to assess satisfaction and identify areas for improvement.
- Use client feedback to make enhancements to services or processes.

**Qualifications and Skills**
- Proven experience in client servicing or a similar role.
- Strong communication and interpersonal skills.
- Ability to understand client needs and propose effective solutions.
- Project management skills and the ability to coordinate cross-functional teams.
- Problem-solving and conflict resolution abilities.
- Proficiency in Zoho software and Microsoft Office Suite

**Salary**: ₹22,000.00 - ₹27,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 7798746587



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