Client Servicing Executive

3 weeks ago


Mumbai Maharashtra, India AFTERSHOCK Full time

**Job Title: Client Servicing Executive**

**Location: Mumbai**

**Experience: 2-4 years**

**Responsibilities**:

- **Client Relationship Management**:

- Act as the primary point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner.
- Proactively identify opportunities to add value to client relationships and exceed their expectations.
- **Account Management**:

- Understand the specific needs and requirements of each client and develop customized solutions to meet their objectives.
- Collaborate with internal teams, including sales, marketing, and operations, to ensure seamless delivery of products or services to clients.
- Monitor client accounts and activities, track key performance indicators, and provide regular updates to stakeholders.
- **Client Feedback and Satisfaction**:

- Gather feedback from clients regarding their experiences with our products or services, and relay this feedback to the appropriate teams for continuous improvement.
- Conduct regular satisfaction surveys or check-ins with clients to assess their level of satisfaction and identify areas for enhancement.
- **Issue Resolution**:

- Address client concerns or complaints promptly and effectively, working closely with internal teams to resolve issues and prevent recurrence.
- Escalate complex or unresolved issues to the appropriate management level for further investigation and resolution.
- **Client Communication and Reporting**:

- Prepare and deliver client presentations, reports, and updates on a regular basis, highlighting key achievements, challenges, and opportunities.
- Maintain accurate and up-to-date records of client interactions, transactions, and communications in the CRM system.
- **Business Development Support**:

- Support the business development team in identifying new opportunities for growth and expansion within existing client accounts.
- Assist in preparing proposals, presentations, and contract negotiations as needed.

**Requirements**:

- Bachelor's degree in Business Administration, Marketing, or related field.
- years of experience in client servicing, account management, or customer relationship management roles, preferably in a B2B environment.
- Strong interpersonal and communication skills, with the ability to build rapport and trust with clients at all levels.
- Proven track record of managing client relationships and exceeding client expectations.
- Excellent problem-solving skills and the ability to think critically and strategically.
- Detail-oriented with strong organizational and time management skills.
- Proficiency in CRM software, Microsoft Office Suite, and other relevant tools.
- Ability to work independently and collaboratively in a team environment.
- Flexibility to adapt to changing priorities and deadlines in a fast-paced environment.

**Salary**: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Experience**:

- client servicing: 2 years (preferred)

Work Location: In person

**Speak with the employer**

+91 9820012057



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