Client Service Executive
3 weeks ago
Hey
If you are looking to work with a dynamic and fun team, we invite you to read on.
We are looking for a Client Servicing Executive to create and nurture long-term relationships with our clients. You will resolve any issues that arise to ensure clients are satisfied with our services. We are a digital marketing agency.
We are seeking a dynamic and client-focused Client Service Executive to join our team. As a Client Service Executive, you will be the primary point of contact for our clients, ensuring exceptional service delivery and building strong, lasting relationships. You will collaborate closely with various internal teams to coordinate and execute digital marketing campaigns that align with our clients' goals and objectives.
**Responsibilities**:
1. Serve as the main point of contact for assigned clients, maintaining regular communication to understand their needs, address concerns, and provide updates on project progress.
2. Collaborate with internal teams, including marketing, creative, and technical departments, to develop and execute digital marketing strategies tailored to each client's objectives.
3. Manage the end-to-end delivery of client projects, ensuring timely execution, quality control, and adherence to budgetary constraints.
4. Conduct regular performance analysis and reporting on campaign metrics, providing insights and recommendations for optimization and improvement.
5. Proactively identify opportunities to upsell additional services or solutions to existing clients, maximizing account growth and revenue generation.
6. Stay updated on industry trends, best practices, and emerging technologies in digital marketing, sharing knowledge internally and with clients as appropriate.
7. Handle client inquiries and resolve issues promptly and professionally, demonstrating a commitment to delivering exceptional customer service at all times.
8. Assist in the preparation of client proposals, contracts, and presentations, supporting the business development efforts of the agency.
**Requirements**:
1. Bachelor's degree in marketing, business administration, or a related field.
2. Proven experience (1 year) in a client-servicing role within a digital marketing agency or similar environment.
4. Excellent communication skills, both written and verbal, with the ability to articulate complex ideas clearly and concisely.
5. Exceptional organizational skills and attention to detail, with the ability to manage multiple projects simultaneously in a fast-paced environment.
6. A strategic mindset with a focus on driving results and delivering value to clients.
7. Strong interpersonal skills and a client-centric approach, with the ability to build rapport and foster long-term client relationships.
All the best
Pay: ₹5,000.00 - ₹10,000.00 per month
**Benefits**:
- Flexible schedule
- Paid time off
- Work from home
Schedule:
- Day shift
**Experience**:
- Digital marketing: 1 year (preferred)
- Client Service & Client Communication: 1 year (preferred)
Expected Start Date: 29/04/2024
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