Guest Services Associate

3 days ago


Kochi Kerala, India Marriott International, Inc Full time

**Additional Information**
**Job Number**24209636
**Job Category**Rooms & Guest Services Operations
**Location**Le Méridien Kochi, Maradu, Kochi, Kerala, India, 682304
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose,** belong** to an amazing global team, and **become** the best version of you.



  • Kochi, Kerala, India IBIS Full time

    Guest Service Associate-Housekeeping You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. What’s in it for you: Employee benefit card offering discounted rates in Accor...

  • Front Office Gsa

    2 months ago


    Kochi, Kerala, India ZEAK US Full time

    **Job Position**: Front Office GSA (Guest Service Associate) **Location**: Fragrant Nature Hotels & Resorts The Guest Service Associate (GSA) is responsible for delivering exceptional guest service at the front office. They handle guest check-ins/check-outs, provide information, and ensure a welcoming atmosphere. **Key Responsibilities**: - Greet and...


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24209712 **Job Category**Housekeeping & Laundry **Location**Kochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India, 682024 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with supplies...


  • Kochi, Kerala, India Grand Hyatt Full time

    Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service associate is responsible to assist with guest services in various areas of the hotel, such as reception, executive floor, communication center or concierge. **Qualifications**: Ideally with a relevant degree or diploma in Hospitality...


  • Thiruvananthapuram, Kerala, India Meraqui Ventures Pvt Ltd Full time

    **Job Title: Guest Service Associate** **Role Brief**: We are looking to hire a **Guest Service Associate** whose primary responsibility is to ensure that guests have a pleasant experience during their visit. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing...


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24069808 **Job Category** Rooms & Guest Services Operations **Location** Kochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning room,...


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24200807 **Job Category**Rooms & Guest Services Operations **Location**Kochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India, 682024 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning room, and...


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24212933 **Job Category**Food and Beverage & Culinary **Location**Kochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India, 682024 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Serve food courses and alcoholic beverages to guests. Set tables according to type...


  • Kochi, Kerala, India AccorHotel Full time

    A Guest Relations Associate directly influences guest impressions at Eataly by way of greeting, directing and answering inquiries over the phone and in person. Reports to the Front End Managers. - Responds courteously to guest inquiries regarding availability, usage of products, range of services, restaurant offerings, school classes, recipe help and...


  • Kochi, India AccorHotel Full time

    Guest Service Associate-Housekeeping You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. What’s in it for you: Employee benefit card offering discounted rates in Accor...


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24064066 **Job Category** Housekeeping & Laundry **Location** Four Points by Sheraton Kochi Infopark, Infopark Kochi Phase 1 Campus, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Run sold room reports, verify room status, determine discrepant...


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24069805 **Job Category** Food and Beverage & Culinary **Location** Kochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete closing duties, including storing all reusable goods, breaking down...


  • Kochi, India Marriott International, Inc Full time

    **Job Number** 24051284 **Job Category** Housekeeping & Laundry **Location** Kochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with...


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24201919 **Job Category**Housekeeping & Laundry **Location**Port Muziris a Tribute Portfolio Hotel Kochi, VIP Road opposite Kochi International Airport, Kochi, Kerala, India, 683572 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond promptly to requests from guests and other...


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24194697 **Job Category**Housekeeping & Laundry **Location**Le Méridien Kochi, Maradu, Kochi, Kerala, India, 682304 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of...


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24083729 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kochi, Maradu, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests....


  • Kochi, India Miletia Guide Solutions PVT LTD Full time

    Hiring for reputed 5 star Resort **Location : Munnar** **Minimum 1 Year to 2 year Experience in same Profile** **Food and Accomdation provided** - Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. -...


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24208624 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Kochi Airport, VIP Road, Opposite Kochi International Airport, Kochi, Kerala, India, 683572 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Organize, confirm, process, and conduct all guest...


  • Kochi, Kerala, India AccorHotel Full time

    To provide courteous, professional, efficient and flexible service at all times following Novotel standards. - To perform all duties and tasks in the assigned place of work - To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned. - To be fully...


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24095993 **Job Category** Rooms & Guest Services Operations **Location** Port Muziris a Tribute Portfolio Hotel Kochi, VIP Road opposite Kochi International Airport, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...