Front Office Associate

4 months ago

Andheri West Mumbai Maharashtra, India Svenska Design Hotel Full time

To abide by the mission statement of the hotel, the department and the respective section.
Welcome guests on arrival at the Hotel. Instant recognition of repeat guests.
Keep oneself updated on the arrival list.
To ensure that Guest Registration Card is duly filled in prior to guest arrival and obtain signature of the Guest on the same.
In case of non-availability of details check the same from the Guest and enter it in the database for future requirements.
Ensure that the Guest is promptly allotted the assigned room courteously. To verify payment details in absence of any instructions to the contrary.
To take advance payments/swipe the Credit Card imprint wherever necessary.
To inform Guest Relations about arrival of the Guest whenever required and instruct Bell Desk to carry luggage to the allotted room.
Note guest Departure request. In case of Walk-in guests co-ordinate with the Duty manager before checking in the Guest.
Ensure that all complaints are promptly attended to and check with the Guest for Feedback.
To inform Concierge and Housekeeping about Guest Departure.
To have a thorough knowledge of the facilities offered by the Hotel and ensure selling of the same.
To ensure that all brochures pertaining to the hotel and the group are available at the reception.
To provide all assistance to the Guests for onward reservation of the Group Hotels.
To ensure that all messages and parcels for the Guests are promptly despatched to the Rooms.
To have a thorough knowledge of Rooms, Suites and Tariffs.
To enter all Guest vouchers in respective Guest folders.
To ensure paid outs on Guest Accounts on authorisation of Duty Manager.
To allot Safe Deposit lockers to the Guest and obtain signature of the Guest wherever necessary.
To ensure preparation and presentation of the bills.
To have a thorough knowledge of the major credit cards and their limits.
To have credit ratings of all companies and travel agents.
To hold back Credit Cards listed in cancellation bulletin.
To ensure formalities regarding foreigners are duly observed.
To handle guest departures and settlement of bills in Indian rupees/foreign currency/credit card. To have knowledge of currencies of different countries and denomination.
To exchange foreign currency at the prevailing exchange rate.
To grant change of currency of the denominations requested for.
To accept and account for cash received from different Restaurant shiftwise.
Check on instructions for any jobs/ task required to be covered out in the shift.
Keep the reliever informed of any pending job/ task requiring completion.
To adhere of the grooming standard laid down as per company procedure.
Adherence to the guidelines mentioned in the TPAM and TCOC and thorough adherence to the IT etiquettes is to be followed.
To always adhere to personal grooming as per the standards laid down by the hotel and maintain high standards of grooming.
To perform such other duties as may be assigned from time to time by persons placed in authority over you

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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