Sm - OTC - Us Shift - Kolkata

4 weeks ago

Kolkata West Bengal, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
- We're looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be expected to work on strict deadlines, in a fairly high-pressure business environment while being a good team player and should have led a team successfully._
- Responsibilities_
- _Ensure all month end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable_
- _Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective_
- _Effectively engage with customers to understand and address customer pain points_
- _Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team_
- _Align to customer goals and deliver on commitments consistently_
- _Foresee risks, be proactive and predictive while developing mitigation plans_
- _Build impactful customer relationships; improve Net Promoter Score. maintain existing book of business, and drive revenue growth_

**_ _**
- Qualifications we seek in you_
- Minimum qualifications_
- _Understanding of Insurance Industry and excellent knowledge of Billing & receivables management - Cross all of property & casualty products_
- _Excellent operating skills
- People management, Client management and managing basic hygiene operations_
- _Sound knowledge of various digital technologies in the market
- example RPA, AI, NLP and ML- Having implemented one / few of these will be a plus_
- _Ability to prioritize and manage effectively across many competing and concurrent tasks_
- _Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization_
- _Ability to work with all levels of the organization_
- _The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities_
- _Leverage lean six sigma framework to drive continuous performance improvement_
- _Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps_
- _Proactively understand Clients’ business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation_
- Preferred qualifications_
- _Masters in any stream except technical_

**_ _**

**_
Job_**_Senior Manager_

**_ Primary Location_**_India-Kolkata_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Nov 21, 2024, 12:31:06 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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