Customer Care Executive

2 weeks ago

Morbi, India Global Job Placement Full time

Opening: 1 Nos.- Job ID: 82263- Employment Type: Full Time- Reference:
- Work Experience: 1.0 Year(s) To 2.0 Year(s)- CTC Salary: 1.80 LPA TO 3.00 LPA- Function: ITES / BPO / KPO / Customer Service / Operations- Industry: Ceramics/Sanitary ware- Qualification: Any - Any Graduation- Location:

- Morbi

Posted On: 30th Apr, 2024
**We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

**Responsibilities**:

- Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery.

**Key Skills**:

- Customer Care Executive
- Customer Care

**Company Profile**:
Company is a formed in 2004 with the idea of filling the void of excellent quality tiles in India. Over the years, Copmany has grown into one of the leading suppliers and distributors of large format wall and floor tiles in India. Copmany has a distribution network that supplies tiles to independent and national retailers not only in the country, but we have also forayed into the international market in the last few years. In addition, our experienced retail sales team is readily available to offer premium merchandising advice and support for showrooms.

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