Customer Care Executive

1 month ago

Morbi, India essencetiles Full time

**Responsibilities**:

- Provide exceptional customer service by addressing customer inquiries, resolving issues, and providing relevant information about our products and services.
- Collaborate with internal departments, such as sales and logistics, to ensure smooth order processing, shipment tracking, and timely delivery of products.
- Maintain accurate and detailed customer records, including order information, communication history, and feedback.
- Assist customers with product selection, pricing, and order placement, ensuring a seamless buying experience.
- Proactively identify opportunities to upsell or cross-sell products based on customer needs and preferences.
- Stay updated on product knowledge, industry trends, and export regulations to provide accurate information to customers.
- Handle customer complaints and provide appropriate solutions in a timely and effective manner.
- Escalate complex issues to the supervisor or relevant departments, as required.

**Requirements**:

- Bachelor's degree in any discipline
- Excellent verbal and written communication skills in English. Proficiency in any additional language(s) would be a plus.
- Strong customer service orientation with a passion for assisting and resolving customer inquiries.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Good problem-solving and decision-making skills.
- Strong attention to detail and accuracy in handling customer information.

**Benefits**:

- Competitive salary package
- Comprehensive training program
- Opportunities for career growth and development
- Supportive and inclusive work environment
- Employee benefits and perks

We look forward to welcoming you to our team and providing you with a rewarding career in customer care and export operations.

**Job Types**: Full-time, Regular / Permanent, Fresher, Internship
Contract length: 6 months

**Salary**: ₹15,000.05 - ₹25,929.07 per month

**Benefits**:

- Cell phone reimbursement

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Morbi, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma (preferred)

**Language**:

- Hindi (preferred)
- English (required)

**Speak with the employer**
+91 8140977277

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