Client Servicing and Operations
2 weeks ago
**Position - Team Lead - Operations ( Hotel Stays)**
**Client Servicing**
Provide clients with the best of the accommodation options as per the budget & location
Ensure to pre-check the property & coordinate with service provider for all the services.
Assist the client in organizing a comfortable stay right from check in to check out.
Conduct quality call & feedback mechanism.
Present new products and services and enhance existing relationships
Handle objections by clarifying, emphasizing negotiations and working through differences to a positive conclusion
**Vendor & Service Provider Development**
Source Properties - Hotels & Service Apartment.
Negotiate for the best prices.
Negotiate with vendors for additional complementary services.
Build network & maintain relationship with all the vendors.
Coordinate & ensure smooth vendor payments.
**Client Proposal**
Assist in making client proposals - create cost sheets by working on Markup & Margin
Work to develop proposals that speaks to the client’s needs, concerns, and objectives.
Participate in pricing
Create service vertical ppts & process ppts
**MIS & Documentation**
Follow up and ensure updation of Service Dashboard
Follow up for case closures and maintaining the weekly /monthly MIS for the same.
Preparation of client related reports & Feedback
Maintain the database of appreciation and escalations
**Inter
- Department Co-ordination**
Interact with Finance and seek updates on the Client & vendor invoices for closed cases
Interact with relevant aligned services (P & M, Car rental. Immigration or Temp accommodation) as per requirement
**Business Development**
Work on strategies to get new corporate clients
Engage in marketing activities.Create a database of new clients.
Meet potential clients by growing, maintaining and leveraging network.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹30,000.00 - ₹45,000.00 per month
Schedule:
- Fixed shift
- Monday to Friday
Ability to commute/relocate:
- Mumbai Central, Mumbai - 400038, Maharashtra: Reliably commute or planning to relocate before starting work (required)
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