Client Servicing and Operations

2 weeks ago


Mumbai, India IOS Relocations International Full time

**Position - Team Lead - Operations ( Hotel Stays)**

**Client Servicing**

Provide clients with the best of the accommodation options as per the budget & location

Ensure to pre-check the property & coordinate with service provider for all the services.

Assist the client in organizing a comfortable stay right from check in to check out.

Conduct quality call & feedback mechanism.

Present new products and services and enhance existing relationships

Handle objections by clarifying, emphasizing negotiations and working through differences to a positive conclusion

**Vendor & Service Provider Development**

Source Properties - Hotels & Service Apartment.

Negotiate for the best prices.

Negotiate with vendors for additional complementary services.

Build network & maintain relationship with all the vendors.

Coordinate & ensure smooth vendor payments.

**Client Proposal**

Assist in making client proposals - create cost sheets by working on Markup & Margin

Work to develop proposals that speaks to the client’s needs, concerns, and objectives.

Participate in pricing

Create service vertical ppts & process ppts

**MIS & Documentation**

Follow up and ensure updation of Service Dashboard

Follow up for case closures and maintaining the weekly /monthly MIS for the same.

Preparation of client related reports & Feedback

Maintain the database of appreciation and escalations

**Inter
- Department Co-ordination**

Interact with Finance and seek updates on the Client & vendor invoices for closed cases

Interact with relevant aligned services (P & M, Car rental. Immigration or Temp accommodation) as per requirement

**Business Development**

Work on strategies to get new corporate clients

Engage in marketing activities.Create a database of new clients.

Meet potential clients by growing, maintaining and leveraging network.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹30,000.00 - ₹45,000.00 per month

Schedule:

- Fixed shift
- Monday to Friday

Ability to commute/relocate:

- Mumbai Central, Mumbai - 400038, Maharashtra: Reliably commute or planning to relocate before starting work (required)



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