Client Service Associate

1 month ago

Mumbai, India JPMorgan Chase Bank, N.A. Full time

As a Client Service Manager, you'll be responsible for the operational management and control of the daily workflow within Custody Client Operations Team.

**Responsibilities**:

- Manage the workflow through the life cycle of Trades, Cash, Corporate Action and Income products
- Operationally manage and control the daily workflow within the Asset Services team
- Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning
- Ensure all daily controls and processing are completed and signed off, including client service inquiry resolution, cash and stock break, event management, as well as all key metrics are produced as required
- Provide effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization
- Conduct ongoing review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities
- Contribute to the strategic development of asset servicing products

This role requires a wide variety of strengths and capabilities, including:

- Strong ability to learn ongoing stream of new markets, products, and processes
- Strong risk and control awareness, including ability to effectively prioritize workloads and work to critical deadlines
- Confident communication skills in all mediums to both internal and external clients
- Strategic thinking; Able to review and implement process improvements
- Bachelor's degree or equivalent, preferred
- Proficient in Microsoft Office products including Word, Excel, Access, and Outlook

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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