Client Services Manager

4 weeks ago

Mumbai, India Gallagher Full time

Overview

The Client Services Manager (“CSM”)’ is primarily responsible for undertaking all aspects of insurance management for a varied portfolio of licensed insurance companies to maintain and improve client relationships, and the Company’s performance. This role ensures client accounting records are maintained, financial statements and other financial reports are produced to strict timelines while managing the audit process, cash management, regulatory and statutory reporting, and all the other day-to-day activities required to operate client companies in compliance with internal and external controls and performance benchmarks. The CSM will also draft informational or obligatory correspondence CIMA and the Registrar of Companies, on a client’s behalf. The CSM role is a remote, client facing role supporting the client service needs in the Cayman Islands office of Artex requiring proven inter-personal skills for new business development, building client relationships, internal teamwork, and the ability to supervise and train junior team members. Responsibilities Maintain client accounting records. Produce un-audited financial statements for clients on a quarterly or monthly basis, and working with the client’s auditor to assist the efficient completion of the annual audited financial statements. Monitor investment returns and/or make investments, as requested by clients. Prepare statistical analyses (e.g. loss triangulation) and reports (e.g. budget comparisons or projections) as required by clients. Draft informational or obligatory filings to Cayman Islands Monetary Authority (“CIMA”), CIMA and the Registrar of Companies on client’s behalf. Issue notices of meetings of shareholders, directors or any committees of clients, virtually attend meetings and drafting minutes, as required. Attend to all other day-to-day activities of clients. This may extend from arranging meeting accommodations to liaising with the clients’ other consultants (e.g. lawyers, brokers, investment advisers, claims assessors, actuaries, tax professionals, etc.). Provide registered office address and the provision of officers and maintenance of statutory records. Ensure compliance with all applicable statutory and Group regulations. Promote an environment that supports diversity and reflects the Artex brand. Supervise, train, and mentor junior colleagues as required. Ad-hoc projects Be knowledgeable of and in compliance with, all regulatory and compliance requirements that are specifically related to your role. Understand and manage all operational risks affecting your area of responsibility, including by maintaining adequate internal controls. Maintain Artex internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators and compliance reviews of your areas of responsibility and thus strive to achieve on-going satisfactory results. Maintain adequate control between audits, exams and compliance reviews. Implement the Group Compliance Policy, as applicable to your role. Be aware of the Operational Risk associated with your role, and ensure that all actions during your employment with Artex take account of the likelihood of operational risk occurring. Adhere strictly to compliance and operational risk controls in accordance with Artex and regulatory standards, policies and practices, report control weaknesses, compliance breaches and operational loss events. Report issues and operational loss events. Adhere to Artex policies in support of our ethical and respectful work environment. Qualifications A bachelor’s degree in accounting, or a professional accounting qualification, such as a CA, CPA, ACA, ACCA, or equivalent At least 3 + years of captive insurance management experience or expertise The flexibility to constantly learn and adapt in a fast-paced learning environment Client service-oriented mindset and ethos Ability to establish rapport and relationships Superior written and verbal communication skills Ability to problem-solve

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