Customer Success Associate
3 weeks ago
**Core responsibilities**:
- Handle customer objections effectively and improve CSAT.
- Assumes responsibility to solve customer problems.
- Ensures commitment to customers are met and in a timely manner.
- Solicits opinions and ideas from customers.
- Strive for high quality and complies with clearly defined rules and policies.
- Is cautious and disciplined to focus and meet the targets for Customer Success metrics such as CSAT, FCR, Quality etc.
- Is viewed as a customer understanding expert internally. Understand and empathize customer's issues.
- Manages fair workload and willing to go the extra-mile to meet the desired results.
- Builds strong relationships both Internal and external stakeholders.
**Preference**:
- Excellent oral and communications skills
- Proficiency in English is a must. Additionally knowledge in Hindi and atleast 2 south Indian languages are preferred.
- Experience in customer support is an added advantage
- Freshers with zeal for customer experience are welcome
- Flexible with rotational offs and shifts.
- Willing to commute to office on his own.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹100,000.00 - ₹300,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Flexible shift
- Rotational shift
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer support (preferred)
- Health insurance
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