Debt Collector
6 months ago
Role - Senior customer support executive
Location - HSR Layout, Bangalore
Mandatory Languages - English, Malayalam, Hindi
Work experience - Minimum 2-3 years
Salary range - 35-40k
Industry background - CS from Fintech/ credit companies would be preferred
Essential skillsets - Escalation handling, Credit recollection from problematic clients, strong stakeholder management, Strong analytical skills, Leadership and ownership
Key Responsibilities:
Escalation handling:
2- Outbound calls on collections, surveys and other required aspects and effectively tracking their closures.
2- Provide accurate and helpful information about our services, and policies.
3- Address customer complaints and concerns with empathy and problem-solving skills.
Business Knowledge:
1- Develop a deep understanding of our services and services to effectively assist customers.
2- Adapt quickly the changes in services, process
Reporting:
1- Create insightful reports and maintain cadence and sanity of daily reports
**Job Types**: Full-time, Permanent
**Salary**: ₹35,000.00 - ₹40,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Experience**:
- Customer support: 1 year (preferred)
- Microsoft Excel: 1 year (preferred)
- total work: 5 years (preferred)
- Collection specialist: 1 year (preferred)
- Debt collector: 1 year (preferred)
**Language**:
- Malayalam (required)
- English (required)
**Speak with the employer**
+91 7483738112
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