OTC Collections

6 days ago

Bengaluru, India HCLTech Full time
HCL Tech is Hiring.

Experience: 3 to 8 YearsShift Time: - UK ShiftDesignations: - AnalystSalary: - Best in IndustryNotice period: - Less than 30 Days

Note:-

Candidate can attend the face-to-face interview rounds at below given venue and work location is at White field.Looking for the candidates who can join immediately.Willing to relocate at BangaloreNo Domestic Experience

About the JOB Role:

Order To Cash Collection/ Billing /Overview of role, purpose, and scope

The role of Cash Collector covers all aspects of collections activity including:Cash CollectionAccount ManagementCustomer RelationsAccounts ReconciliationAccount receivable collectionDebt Collection ForecastingCredit Management AccountManagement through multiple revenue streams (GDO/2 Tier/Direct/Leasing)Relationship building with Customers and Internal teams.

Key Role Tasks and Activities:

Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAsImplementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.Accountability for debt and cash targets achievement on a quarterly/monthly basisFull compliance with all associated internal and Sarbox ControlsWritten / oral communication on open balances + reconciliation of accounts for portfolio.Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management.Correct handling of UMCC as per ICMP guidelinesTimely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections.Implementation of service stops/ remove stops according to process.Entry /resolution activities of /for queries (with regard to collection activities) with communication to customerParticipation in month end reporting closing activities in alignment with ICMPPoint of escalation for team members for complex issues.Mentor for team, supporting and coaching on an ongoing basis.Detection and help for process improvement opportunities for collection + system improvements.

Metrics/SLAs

10-15 customers call a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns)Portfolios Days Overdue less than 30 days 60 + aged debt does not represent more than 10% of the total balance.Ageing receivables in control No Value + activity opened more than 5 days.UMCC in control, daily management: bank statement checked, remittance provided max 24h00 after the payment has been received.Cash matching completed within 24 hours. No unmatched cash or credits on account for more than 30 days or 90 days respectively without an action plan in place. 1% of the total balance as per ICMP metrics.Promise of payment status: maximum 2% failed promises over the total promises (value and volume) 98% accurate forecast (aged buckets and/or cash)100% adequate and effective utilization of Value + (volume of activities; volume of Promises of payments: Emails and Comment functionalities used in line with the Value + norms)Average portfolio of 500 accounts for HPTP and 250 accounts for LPTPQOQ and YOY aged receivables improvements.DSO YOY improvements YOY DD failure improvemen ts (volume)

Interested candidates can share your profiles to with below given details:

Current CTC:Expected CTC:Notice period:Total years of experience in Collection / Billing OTC:Overall Experience:

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