Chat Process
3 weeks ago
Non-Voice Process:
Skill Set Required:
Customer centric attitude
**Typing speed >40 WPM**
Basic understanding of android and smartphones
**Familiar with North American and European culture.**
Working experience in Order Management and technical support chat process is preferred
**Basic understanding of customer service metrics like CSAT, Quality and AHT**
**Determines requirements by working with customers**
Provide a delightful experience to the customers by resolving their issues **Document all information according to standard operating procedures ** Handle customer complaints respectfully and professionally
**Recognize, document, and alert the management team for trends in customer contacts**
Follow up with customers wherever necessary
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹8,086.00 - ₹20,690.20 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Speak with the employer**
+91 8905382357
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