Chat Process

3 weeks ago


Chennai, India Mindmap Consulting Full time

Non-Voice Process:
Skill Set Required:
Customer centric attitude

**Typing speed >40 WPM**

Basic understanding of android and smartphones

**Familiar with North American and European culture.**

Working experience in Order Management and technical support chat process is preferred

**Basic understanding of customer service metrics like CSAT, Quality and AHT**

**Determines requirements by working with customers**

Provide a delightful experience to the customers by resolving their issues **Document all information according to standard operating procedures ** Handle customer complaints respectfully and professionally

**Recognize, document, and alert the management team for trends in customer contacts**

Follow up with customers wherever necessary

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹8,086.00 - ₹20,690.20 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Speak with the employer**
+91 8905382357



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