Customer Delight Officer

6 days ago

Jaipur Rajasthan, India ICONIC Personnel Services Full time

Job Description:
As a Customer Delight Officer, you will be responsible for ensuring exceptional customer satisfaction and loyalty through proactive engagement and efficient resolution of customer issues. You will play a pivotal role in fostering positive relationships with clients and enhancing their overall experience with our real estate services.

Key Responsibilities:
1. Client Relationship Management:
Develop and maintain strong relationships with clients, understanding their needs and preferences.

Act as the primary point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.

Proactively engage with clients to anticipate their needs and provide personalized support throughout their journey.

2. Customer Support:
Collaborate with various departments to resolve customer issues effectively, ensuring a seamless experience for clients.

Coordinate with the sales and marketing teams to follow up on leads and ensure a smooth transition from inquiry to purchase.

3. Feedback Management:
Gather feedback from customers to identify areas for improvement and implement strategies to enhance customer satisfaction.

4. Analyze customer feedback and data to identify trends and patterns, providing insights to management for continuous improvement.

Customer Experience Enhancement:
Implement initiatives to enhance the overall customer experience, such as organizing client events, educational workshops, and loyalty programs.

Conduct regular customer satisfaction surveys to measure client satisfaction levels and identify opportunities for improvement.

5. Documentation and Reporting:
Maintain accurate records of customer interactions and transactions using CRM software.

Prepare regular reports on customer satisfaction metrics, highlighting trends, issues, and areas for improvement.

Qualifications and Skills:
1. Bachelor's degree in Business Administration, Marketing, or a related field.

2. Proven experience in customer service or client relationship management, preferably from Hotel Industry.

3. Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients.

4. Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.

5. Proficiency in CRM software and Microsoft Office Suite.

6. Ability to multitask and prioritize tasks in a fast-paced environment.

7. A passion for delivering exceptional customer experiences and a commitment to customer satisfaction.

**Job Types**: Full-time, Permanent

Pay: ₹10,098.12 - ₹30,054.74 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 3 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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