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Customer Service Executive
3 weeks ago
The Customer Service Executive attracts potential customers by answering product and service questions; suggesting information about other products and services.
Job Description Handle incoming customer service calls, outbound lead nurturing, and resolve the customers concern by maintaining the AHT, CSAT, Quality, daily productivity time along with other applicable metrics
Resolve concern by clarifying the customers needs and determining the cause of the problem; Offering the best solution to resolve the concern
Build sustainable relationships and trust with customers through open and interactive communication
Identify and assess customers needs and resolve the query to ensure first call resolution is met
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Take the extra mile to engage customers and ensure customer delight
Requirement Excellent verbal and written communication skills
Proven customer support experience of 6 months in an inbound customer care process and willing to work in a 24/7 environment (Work from the office)
Ability to work effectively in a team environment. Pleasant, professional, and courteous personality skills
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize and manage time effectively
Identifying, escalating priority issues, and reporting to the high-level management
Educational Qualification Requirement Graduate/Final Year Result awaited Science Stream Preferred
Desired Experience At least 6 months of calling experience in a customer care process
Experience in Educational Customer Service and Outbound lead nurturing will be preferred
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Customer Care Executive
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Customer Service Executive
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customer service executive
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Jaipur, Rajasthan, India alliance recruitment agency Full timeApply for CUSTOMER SERVICE EXECUTIVE, Career Progress Consultants in Jaipur for 1 - 3 Year of Experience on
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customer service executive
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Jaipur, Rajasthan, India alliance recruitment agency Full timeApply for CUSTOMER SERVICE EXECUTIVE, Career Progress Consultants in Jaipur for 1 - 3 Year of Experience on
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Customer Support Executive
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(Only 24h Left) Service Delivery Manager
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