customer service executive

2 weeks ago


Jaipur, Rajasthan, India timesjobs Full time
##

Responsibilities:
This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.

Associates communicate with customers primarily through mail/call/chat and utilize a variety of software tools to navigate customer accounts, research, and review policies and communicate effective solutions in a fun and fast-paced environment.

Good comprehension skills ability to clearly understand and state the issues customers present. Ability to maintain composure in highly escalated situations.

REQUIREMENTS:

  • Minimum 1 year of experience in Chat/Incall and Email process in any BPO, ecommerce, fintech, and any customer experience organization.
  • Proven customer support experience or experience as a Client Service Representative.
  • Flexible with the working schedule, may be expected to work weekends, holidays, and events.
  • Qualified candidates will be comfortable in a multitasking, highenergy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
  • Familiarity with CRM systems and practices.
  • Strong phone contact handling skills and active listening.
  • Maintain regular and reliable attendance, including the daily schedule as assigned.
  • Graduation and above (12th pass only in exceptional cases).
  • Excellent verbal/written communication skills and basic computer knowledge.
  • Age should be maximum 2
  • Work from office and 6 days working (roster off).
  • Near Tonk Road, Dev Nagar (Maximum travel distance should be 1015 kms).

Educational Details: Graduation

City: Jaipur

State: Rajasthan

PostalCode: 302018

Occupational Category: Permanent

Recruiter: Shubhajit Kirtaniya

Workhours: Full Time

Qualifications: Graduation and above

Created Date:

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