Jobs Customer Support Executive
4 weeks ago
### Customer Support Job Duties
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Attend all incoming calls
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Discuss with customer and book services
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Send SMS for Confirmation
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Add all Number in Address Book
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Emails
- Reply quotation on Emails
Drop SMS to customer if he shared Phone Number
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Add all Number in Address Book
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Zopim
- Available on Zopim Chat Support
- Answer all the questions asked by Customer
- Book the job according to our scheduled
Call Follow Up
- Call Follow Up need to maintain if customer asked will do book job after 2 days or something
Call Audit
- You need to keep checking other customer Call audits
Daily Report
- END Daily Report How many job Booked its in Software but just add in group
Leave
- Can not take leave on Monday.
- You can take leave after approval
- In case of emergency You must inform to management before go on leave
Notice Period 1 Month
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Other
- Need Electricity Backup at home
- Need High Speed internet in Mobile and PC
- Mobile DATA should be enabled every time
- Product Tool Understanding
- Achieving Daily/Monthly Sales target as per business
- Auditing calls to check the compliance & publish report
- Highlighting errors on real time basis to avoid any business loss
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