Guest Relations Executive

3 weeks ago

Patna, India The Royal Bihar Full time

**GRE DUTIES AND RESPONSIBILITIES**:

- Welcome guests during check-in and giving a found farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed information about the Hotel, city as well as the competition.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Greeting guests as they enter and exit the hotel.
- Providing information regarding the Hotel, town attractions, activities etc.
- Check on VIP reservations, complete their pre-registration formalities.
- Maintain up-to date information on room rates, current promotions, offers and packages
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Co-ordinate with housekeeping for clearing of rooms.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Give proper and complete handover to the next shift
- Should be able to handle all guests without bias or prejudice.
- Must be guest service focused and a team player.
- Positive attitude and outgoing personality is essential.
- Ability to relate well to Hotel guests and employees.

**PREREQUISITES**:

- Good guest interaction skills.
- Good listening skills.
- Sound decision making.
- Good interpersonal and communication skills.
- Leadership/People management.

**EDUCATION**:

- Bachelor’s degree in Hospitality Management or a relevant field.
- 1+ year of work experience as a Guest Relations Associate, Hotel Manager or a similar role.
- Professional certification in Hotel Management will be preferred.
- Should be a guest-oriented individual with a good knowledge of hospitality industry standards.
- Excellent written and oral communication skills.
- Outstanding organizational and interpersonal skills.
- Exceptional time-management skills.
- Record all necessary data and information in the designated registers everyday.
- Comply with health and safety standards (OSHS).

**EXPERIENCE**:
Two years of Front Office experience, Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks, Additional languages spoken would be an asset.

**Salary**: ₹10,000.00 - ₹13,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Patna, Bihar: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9334915268

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