Customer Service Representative
3 months ago
DUTIES AND RESPONSIBILITIES
- Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures.
- Achieve and maintain all key quality and productivity metrics.
- To respond to incoming calls within a specified timeframe, according to company guidelines.
- To ensure excellent reliability with mínimal unplanned absences as per company guidelines.
- To attend required training to continually learn knowledge of practices, procedures, policies, and clients.
- To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader.
- To meet agreed objectives enabling the corporate objectives to be achieved.
- Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
- Bachelors/master’s degree in any discipline.
- Experience in Customer Service, specifically with American clients/customers.
- Excellent written and Spoken English.
- The person must be able to work in shifts, inclusive of night and weekends, and Indian public holidays.
- Current CTC
- Expected CTC
- Current Location
- Notice Period
- Total Work Experience
Regards,
Human Resources
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