Cx Solutions Architect

5 months ago

Bengaluru Karnataka, India NTT Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

**What you'll be doing**

**Key roles and responsibilities**:

- Contributes to the development of solution architectures in CX Portfolio and defines the process, system & platforms required to introduce a new CX service
- Supports Regional enablement, adoption and expansion of CX services
- Work with CX and CCaaS Vendors to understand their CX architecture to support ongoing development of CX Services Portfolio
- Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability.
- Produces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products.
- Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution.
- Monitors the external environment to gather intelligence on emerging technologies.
- Creates reports and technology roadmaps and shares knowledge and insights with others.
- Designs components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.
- Creates multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements, including proof of concept (POC).
- Reviews, verifies and improves own designs against specifications.
- Contribute to the development of new go to market services and contributes knowledge on relevant verticals.
- Operate across both the technical levels within the enterprise architecture and the value chain in order to develop holistic and integrated solutions

**Knowledge, skills and attributes**
- Solid knowledge of multi-vendor CX & CCaaS service integrations and cross-functional software, and infrastructure designs
- Excellent communication skills both verbal and written
- Ability to develop and leverage their knowledge of reference architectures
- Ability to maintain knowledge of trends and development in technology domains

**Academic qualifications and certifications**:

- Qualification in Information Technology or Information Systems
- Certification and working knowledge of Enterprise Architecture methodologies (e.g. TOGAF, ITIL, etc.)

**Experience required**:

- Solid professional technical, IT and architecture experience within a technology services environment on the following areas: CX, CCaaS, Software Development
- Proven CX client engagement and CX consulting experience coupled with solid experience in client needs assessment and change management
- Proven experience in integrating CX solutions across enterprise verticals, industry standards, established patterns and best practices

**Workplace type**:
Hybrid Working

**About NTT DATA**

**Equal Opportunity Employer

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