Customer Support Representative

6 months ago

Wagle Estate Thane Maharashtra, India Watchyourhealth.com India Private Limited Full time

**About our company**:
"Watch Your Health India Pvt Ltd". is an Insur Tech/Health Tech company who enable and empower its partners to engage with their clients through smart technology to provide condition management and chronic care management such as Diabetes, Heart care, Thyroid, Mental wellness, Obesity, Blood pressure, Sleep, Diet and Nutrition.

We provide Digital Health Risk Assessments, Doctor's chat, webinar, Health expert chat, digital Health coach, blogs and articles.

As a Telecaller, you will be an integral part of our sales and customer service team, responsible for reaching out to potential customers via telephone to promote our products/services and handle customer inquiries. Your role will involve engaging with prospects, providing product/service information, and persuading them to take the desired action. Excellent communication skills and a customer-focused approach are essential for success in this position.

**Key Responsibilities**:

- Make outbound calls to prospective customers from provided contact lists or databases.
- Introduce our products/services to customers, highlighting key features, benefits, and promotions.
- Engage customers in conversation to understand their needs, answer questions, and address concerns.
- Provide accurate and detailed information about our products/services, ensuring clarity and transparency.
- Use effective sales techniques and persuasive language to encourage customers to make a purchase or take the desired action.
- Maintain professionalism and courtesy during all interactions with customers, ensuring a positive experience.
- Record and update customer information accurately in the CRM system, including details of interactions and outcomes.
- Meet or exceed daily, weekly, and monthly sales targets set by the sales manager or team leader.
- Collaborate with the sales and marketing team to share feedback, insights, and best practices for improving sales performance.

**Qualifications and Skills**:

- Bachelor's degree or equivalent qualification.
- Proven experience in telemarketing, sales, or customer service roles is preferred but not mandatory.
- Excellent communication skills, both verbal and written, with a clear and pleasant phone manner.
- Strong interpersonal skills, with the ability to build rapport and establish trust with customers.
- Persuasive abilities and a results-driven mindset, with a focus on achieving sales targets and objectives.
- Ability to handle objections and resolve customer complaints or concerns effectively.
- Good time management and organizational skills, with the ability to prioritize tasks and manage workload efficiently.
- Positive attitude, resilience, and a willingness to learn and adapt in a dynamic sales environment.

**Job type**: Work from office

**Work timings**: 9.30am -6.30 pm (Mon
- Sat)

**Office address**: Watch Your Health India Private Limited.

Lodha Supremous No. 1, Near New Passport Office, Wagle Estate, Road number 22, Thane-400604, Maharashra.

**Website Link**:
**Presentation Link**:
Regards,

Dolly HR Executive

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person

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