Product Strategist
3 weeks ago
Role: Product Strategist
Are you someone with a passion for delivering value to clients? If so, we have an exciting opportunity for you
to join our team as a Subject Matter Expert. Your role will involve ensuring that ConvertCart's products are
deployed effectively on client websites, resulting in the best possible outcome for clients. You will have the
opportunity to contribute to the development of processes for feature deployment and improvement, as well
as the rollout plan for feature updates, pilots, and client-facing documentation. If you are looking for a fast
- paced, challenging, and rewarding work environment where you can utilize your problem-solving and
analytical skills, then this is the perfect job for you.
**Responsibilities**:
Analyze and troubleshoot issues and solve problems for the specific product feature.
Track product and feature performance metrics continuously, ensuring that Service Level
Agreements are adhered to and goal expectations are consistently met.
Provide support and education to AM, Dev & Testing Ops teams on product specifications, scope,
processes, and implementation.
Conduct qualitative research to maintain new product/feature enhancement requirements and stay
current in the business.
Participate in UAT for new releases and in continuous product, process, feature improvement.
Ensure effective deployment of the product on client websites, resulting in the best possible outcome
for clients.
Contribute to the development of processes for feature deployment and improvement, as well as the
rollout plan for feature updates, pilots, and client-facing documentation.
Utilize problem-solving skills to continuously deliver value to clients and improve the product's
performance.
Qualifications:
Understanding of e-commerce
Familiarity with analysis tools like Excel and PowerBI
MBA in any specialization
**Skills**: Strong communication skills (verbal and written), facilitation, and interpersonal skills
Ability to manage a variety of tasks with competing priorities and handle multiple tasks
simultaneously
Analytical with strong problem-solving and troubleshooting skills
Quick learner and adaptable to learn new processes, concepts, and skills
Excellent organizational and time management skills
Results-oriented, self-directed, and inquisitive
Ability to work collaboratively and independently while managing multiple projects, assignments,
and/or responsibilities in a fast-paced, high-energy, and demanding team-oriented environment.
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