Chief Operations

2 weeks ago

Bengaluru Karnataka, India Quacquarelli Symonds Full time

**Role: Chief Operations & Technology Strategist**

**Location: Bangalore, India**

**Job type: Full time, permanent - hybrid
**Why QS?
At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect and support each other - and as a company, our values underpin these.

Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal.

At QS, you’ll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business.

**As a Chief Operations & Technology Strategist, this is what you’ll be doing:
We are seeking a strategic, operations leader to join the leadership group of our Student Recruitment division to drive efficiencies and enable our operations to scale profitability to meet our growth objectives. We are seeking an operations leader with significant experience of leading technology-first operations from multiple locations and driving change and continuous improvement through customer service operations.

As the Chief Operations & Technology Strategist (Student Recruitment) you will drive a technology-first approach to our personalised customer counselling services serving students and universities across the world.

You will play a pivotal role in driving operational efficiency, process optimisation, and overall excellence across QS. You will be responsible for developing and implementing strategies to enhance productivity, streamlining processes, and elevate the overall performance of the organisation. You will have a strong focus on delivery and execution to ensure the strategy is realised and will be accountable for the results of your recommendations.

To be successful in this role you will be a results-driven, technology-first strategic thinker with a passion for operational excellence.

**Role responsibilities:
**1. Strategic Leadership
- Develop and execute a comprehensive operational excellence strategy aligned with the organisation’s overall mission, business goals and objectives.
- Provide strategic leadership and vision to cross-functional teams, emphasising technology adoption, AI-enabled process and fostering a culture of high performance standards, continuous improvement and operational excellence. Continue to scan the market for best practices and trends inside and outside of the higher education sector and work with our central Technology team to ensure we are at the cutting edge of operations and technological advancements.

**2. Process Automation and Optimisation
- Identify and analyse existing processes, systems, and workflows in our student recruitment operations to identify areas for improvement.
- Embed the power of artificial intelligence and automation into our operations, ensuring that processes are tech-enabled, highly efficient and support our people to do their best work.
- Lead the design and implementation of tech-enabled process optimisation to enhance efficiency, reduce costs, and increase overall operational efficiency. Drive continuous improvement in delivery across our operations teams. Understand workflow automation requirements, establish delivery roadmap and product manage those through to delivery.

**3. Performance Metrics and KPIs
- Establish technology-driven key performance indicators (KPIs) and metrics to measure and monitor operational performance.
- Regularly assess and report on the effectiveness of operational processes, making data-informed recommendations for improvements. Develop frameworks for reporting on tech-driven operational excellence initiatives, and train stakeholders across the business to use best practice methods to report on ongoing improvement efforts.

**4. Cross-Functional Collaboration
- Collaborate with departmental heads and stakeholders to understand business requirements and ensure alignment with operational excellence initiatives. Foster a collaborative and communicative environment to drive cross-functional teamwork and achieve common goals both across the Student Recruitment division and within the QS organisation more generally.

**5. Business Transformation
- Lead technology-driven business transformation efforts to ensure seamless implementation of operational improvements.
- Lead the ongoing transformation in our student counselling operations across six global sites supporting over 1million student communications. Provide guidance and support to all teams within the Student Recruitment Division to navigate and adapt to changes in processes and systems.

**6. Training and Development

  • Chief Operating Officer

    2 weeks ago

    Bengaluru, India FlexTek Full time

    Job Title: Chief Operations Officer (COO)Location: BangaloreAbout Us: We have been retained by a leading provider of aviation services, specializing in fueling, ground handling, and related support services for airlines, private aircraft, and other aviation clients. With a commitment to excellence and innovation, our client ensures safe and efficient...

  • Chief Operating Officer

    3 weeks ago

    Bengaluru, India FlexTek Full time

    Job Title: Chief Operations Officer (COO)Location: BangaloreAbout Us: We have been retained by a leading provider of aviation services, specializing in fueling, ground handling, and related support services for airlines, private aircraft, and other aviation clients. With a commitment to excellence and innovation, our client ensures safe and efficient...

  • Chief Operating Officer

    3 weeks ago

    Bengaluru, India FlexTek Full time

    Job Title: Chief Operations Officer (COO)Location: BangaloreAbout Us: We have been retained by a leading provider of aviation services, specializing in fueling, ground handling, and related support services for airlines, private aircraft, and other aviation clients. With a commitment to excellence and innovation, our client ensures safe and efficient...

  • Chief of Staff to Chief Risk Officer

    2 weeks ago

    Bengaluru, India Credit Saison India Full time

    Chief of Staff to Chief Risk Officer Credit Saison IndiaJob Description The Chief of Staff plays a crucial role in supporting key product risk leaders and providing strategic assistance in the evolving risk function. Reporting directly to the Chief Risk Officer, this position is integral to the success of the overall risk function, interacting closely with...

  • Temple Chief

    4 weeks ago

    Bengaluru, Karnataka, India A.i.R Institute of Realization Full time

    Job Overview-Temple Chief Qualifications and Skills - A minimum of 7 to 10 years of experience in management or operations or Temple management or a similar role. - Strong leadership and managerial skills to effectively oversee temple operations and management - Exceptional communication and interpersonal skills to interact with visitors, devotees, and...

  • Chief Executive Officer

    3 days ago

    Bengaluru, Karnataka, India Global Expressions Full time

    We are a prestigious chain of hotels committed to delivering exceptional hospitality experiences. Our luxury vegetarian hotel is renowned for its impeccable service, elegant dining, and world-class amenities. As we continue to uphold our reputation for excellence, we are seeking a highly skilled Chief of Hotel Operations to oversee our day-to-day operations...

  • Chief of Staff to Chief Risk Officer

    2 weeks ago

    Bengaluru, India Credit Saison India Full time

    Chief of Staff to Chief Risk Officer Credit Saison India Job Description The Chief of Staff plays a crucial role in supporting key product risk leaders and providing strategic assistance in the evolving risk function. Reporting directly to the Chief Risk Officer, this position is integral to the success of the overall risk function, interacting closely with...

  • Chief of Temple

    4 weeks ago

    Bengaluru, India A.i.R Institute of Realization Full time

    Job Description: TEMPLE CHIEF The Temple Chief is a highly responsible and influential position within a religious institution or temple is expected to demonstrate strong leadership, administrative skills, and a deep understanding of the temple's religious, spiritual & cultural traditions. The following job description outlines the key responsibilities and...

  • Chief Medical Officer

    4 weeks ago

    Bengaluru, Karnataka, India ELEVATED SYNERGY INDIA PVT LIMITED Full time

    **Vacancy for Chief Medical Officer - CMO** - Developing and executing the organisation's medical vision, strategies and objectives, aligning them with its goals and mission. - Providing strategic medical leadership to drive clinical excellence, patient-centred care and innovative healthcare solutions. - Ensuring the overall quality of medical services,...

  • Chief Operating Officer

    7 days ago

    Bengaluru, India CricTracker Full time

    CricTracker, a leading cricket media company, is seeking a highly skilled and dynamic Chief Operating Officer (COO) to join our team. As the COO, you will play a pivotal role in driving the operational excellence and overall growth of the organization. This is a unique opportunity to be part of a fast-paced, innovative company in the sports...

  • Chief Operating Officer

    2 weeks ago

    Bengaluru, India CoziQ Full time

    Are you ready to take the leap into a dynamic role that combines leadership, innovation, and impact? CoziQ, a burgeoning startup based in Bangalore, is seeking a Chief Operating Officer (COO) to join our team.We're not just looking for any COO; we're seeking an individual who thrives on risk, innovation, and making meaningful connections. This is a full-time...

  • Chief Operating Officer

    2 weeks ago

    Bengaluru, India CoziQ Full time

    Are you ready to take the leap into a dynamic role that combines leadership, innovation, and impact? CoziQ, a burgeoning startup based in Bangalore, is seeking a Chief Operating Officer (COO) to join our team.We're not just looking for any COO; we're seeking an individual who thrives on risk, innovation, and making meaningful connections. This is a full-time...

  • Chief Operating Officer

    4 days ago

    Bengaluru, India PreparEd Academy Full time

    A Chief Operating Officer (COO) is a senior executive responsible for overseeing the day-to-day operations of a company. Their role involves managing various departments, optimizing processes, ensuring efficient resource allocation, and aligning operations with the organization's strategic goals. **Responsibilities**: - **Strategic Planning**:...

  • Chief of Staff

    6 days ago

    Bengaluru, Karnataka, India Wipro Limited Full time

    Bengaluru, India - GSH - 3068879 **Job Description**: - The Chief of Staff position is a critical and trusted leadership role as the strategic right-hand person to the Country leadership. In this role you will help drive strategic business planning as we continue to double our growth year over year. This is a fast paced, think on your feet position as you...

  • Chief of Production

    4 weeks ago

    Bengaluru, India A.i.R Institute of Realization Full time

    Job Title: Chief of Production **Job Description**: We are seeking a highly skilled and experienced Chief of Production to join our dynamic team. As the Chief of Production, you will be responsible for overseeing and managing all aspects of the production process. You will lead a team of production professionals and ensure the successful execution of...

  • Chief Operating Officer

    4 weeks ago

    Bengaluru, India SOFTLIX Full time

    Softlix is seeking a Chief Operating Officer (COO) with a strong knowledge of technologies and tools, project management, sales and training development, organizing events, and strategic hiring to oversee the day-to-day operations of the company. **Responsibilities**: - Oversee and manage the company's daily operations to ensure efficient and effective...

  • Chief Operating Officer

    4 weeks ago

    Bengaluru, Karnataka, India Gainwell Technologies LLC Full time

    **Summary**: Manages and oversees the operations of small to medium sized account programs. Supports the business objectives of clients and the company by managing governance execution, process development and maintenance, project integration and account performance monitoring. Manages global integrated client-facing performance measurement and reports, and...

  • Chief Security Officer Healthcare

    4 weeks ago

    Bengaluru, India Kasukurthi Healthcare Pvt Ltd Full time

    Immediate opening for Chief Security Officer Healthcare. Location : Nagarbhavi Bangalore Experience : 2 To 5 Years Chief Security Officer: - Ensure security of company’s assets, employees, contract employees and ensure smooth working of project site. - Ensure complete accounting of movement of materials, men and machines. - Responsible for delegation,...

  • Chief Marketing Officer

    4 weeks ago

    Jayanagar, Bengaluru, Karnataka, India Lifetime Health Plus Care Pvt Ltd Full time

    Job Title: Chief Marketing Officer (CMO) Company: Lifetime Health Location: Jayanagar Experience: Minimum 5-6 years in Marketing, with at least 3 years in a senior leadership role; Experience in digital/performance marketing, working with local agencies, and preferably in healthcare or delivery startups About Lifetime Health: Lifetime Health is a leading...

  • Chief Happiness Officer

    3 days ago

    Bengaluru, Karnataka, India The Scalers Full time

    **The Scalers** is on a mission to solve the shortage of tech talent that’s holding businesses back. How? By building fully integrated engineering teams in Bangalore — the Silicon Valley of Asia. We've cracked the code of scaling tech teams with our unique model that combines recruitment, managed operations, and cultural alignment. Put simply, we say...