Agm - Area Retail

3 days ago

Bengaluru, India Vodafone Idea Full time

Job Req ID: 41670- Location: Bangalore, IN- Function: Retail- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

AGM - Area Retail Lead

**Job Level/ Designation**

M2

**Function / Department**

Retail

**Location**

Bangalore

**Hiring Manager**

Mukesh Kumar

**Job Purpose**
- Need to drive Postpaid business through Franchise and Outbound Initiatives
- Drive Customer First agenda (Focus on unmatched Customer Experience)
- Drive core business by winning in our market place (Focus on Revenue Metrics & Churn reduction)
- Leverage on footprint leadership & Engaged Channels to deliver Healthy and Profitable Stores (Focus on Cost, Productivity and Internal Business Process)
- Deliver big bets for driving future growth (strategic thrust areas)

**Key Result Areas/Accountabilities**
- TNPS
- Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets
- implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets
- Focus on Value (Acquisition & Upsell)points as per Zonal expansion plan interventions for enhancing productivity store which will drive business

**Core Competencies, Knowledge, Experience**
- Analytical & Problem Solving Skill

**Must have technical / professional qualifications**
- Bachelors/MBA with 8-10 Years of experience.

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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