Agm - Credit Operations

4 months ago

Bengaluru Karnataka, India Vodafone Idea Full time

Job Req ID: 43110- Location: Bangalore, IN- Function: Other- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

**AGM - Credit Operations**

**Job Level/ Designation**

**M2**

**Function / Department**

**Customer Service - Retention & Collection**

**Location**

**Bengaluru**

**Job Purpose**

**The position is responsible for balancing between risk and revenue. The role involves monitoring performance of credit processes at circles and directing the circle credit teams. To ensure best in class on boarding process for better customer experience and to ensure assignment of appropriate risk category so as to assign appropriate credit limit and to manage risk, the position needs to review of MIS and observation of patterns and trends and being customer centric in all processes. It is also responsible for review of credit monitoring activities of centralized operations. The position is also responsible to lead and manage payment facilitation and billing operations for post-paid business. It needs to contribute to enhance pre due date collection, GOGREEN penetration, Direct Debit penetration. The position needs to continuously work on process improvement and thereby increase NPS**

**Key Result Areas/Accountabilities**
- **To assist Head C & C in identifying the measures to increase collections, green bill and direct debit penetration and reduction in bad debts and cost**
- **To actively participate in VOC, ORM and other circle cross functional forums and ensure resolution of issues by working together with other teams**
- **To conduct regular visits to customers, defaulters, verification agencies, collection agencies, dialer agency, centralized operations, stores, dealers, printers, courier agencies for getting direct voc from internal / external customers**
- **To be part of the discussion held while finalizing any policy / schemes for effect of it from credit monitoring or fraud perspective**
- **To assist Marketing in segmenting subscribers**
- **To ensure compliance to DOT / PCI,DSS norms**
- **To ensure availability of adequate payment option for post-paid subscribers**
- **Bill delivery to entire base and ensuring all payments to get posted within TAT**
- **To ensure dispatch of refund cheques on TAT**
- **To increase credit bureau penetration**

**Core Competencies, Knowledge, Experience**

**Minimum 7-8 years’ experience.**

**Telecom experience of at least 3 years is desirable**

**Good analytical skills**

**Good Managerial skills**

**Must have technical / professional qualifications**
- **Graduate / PG in any field**
- **Communication skills**
- **MS Office & Presentation Skills**

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

  • Junior Credit Underwriter

    2 months ago

    Jeevanbheemanagar, Bengaluru, Karnataka, India Namaste Credit Full time

    **About us**: Namaste Credit is a fintech organization which makes the entire business loan process better and transparent with the help of technology. We provide an API-enabled loan automation and management solution for banks and lenders. **Position: Junior Credit Underwriter** **Skills**: 1. Bachelor's degree in Finance, Accounting, or a related...

  • Junior Credit Underwriter

    2 months ago

    Jeevanbheemanagar, Bengaluru, Karnataka, India Namaste Credit Full time

    **About us**: Namaste Credit is a fintech organization which makes the entire business loan process better and transparent with the help of technology. We provide an API-enabled loan automation and management solution for banks and lenders. **Position: Junior Credit Underwriter** **Skills**: 1. Bachelor's degree in Finance, Accounting, or a related...

  • Credit Underwriting Intern

    5 months ago

    Jeevanbheemanagar, Bengaluru, Karnataka, India Namaste Credit Full time

    **About us**: Namaste Credit is a fintech organization which makes the entire business loan process better and transparent with the help of technology. We provide an API-enabled loan automation and management solution for banks and lenders. **Position: Junior Credit Underwriter** **Skills**: 1. Bachelor's degree in Finance, Accounting, or a related...

  • Credit Underwriting Intern

    2 months ago

    Jeevanbheemanagar, Bengaluru, Karnataka, India Namaste Credit Full time

    **About us**: Namaste Credit is a fintech organization which makes the entire business loan process better and transparent with the help of technology. We provide an API-enabled loan automation and management solution for banks and lenders. **Position: Junior Credit Underwriter** **Skills**: 1. Bachelor's degree in Finance, Accounting, or a related...

  • Junior Credit Underwriter

    5 months ago

    Jeevanbheemanagar, Bengaluru, Karnataka, India Namaste Credit Full time

    **About us**: Namaste Credit is a fintech organization which makes the entire business loan process better and transparent with the help of technology. We provide an API-enabled loan automation and management solution for banks and lenders. **Position: Junior Credit Underwriter** **Skills**: 1. Bachelor's degree in Finance, Accounting, or a related...

  • Junior Credit Underwriter

    5 months ago

    Jeevanbheemanagar, Bengaluru, Karnataka, India Namaste Credit Full time

    **About us**: Namaste Credit is a fintech organization which makes the entire business loan process better and transparent with the help of technology. We provide an API-enabled loan automation and management solution for banks and lenders. **Position: Junior Credit Underwriter** **Skills**: 1. Bachelor's degree in Finance, Accounting, Economics, or a...

  • Agm Operations

    5 months ago

    Bengaluru, Karnataka, India Truww Full time

    Position Overview: We are seeking a dynamic and experienced individual to join our team as an Associate General Manager - Operations. The AGM Ops will play a critical role in leading and managing our Operations team, ensuring the successful delivery of projects while adhering to schedules, client requirements, business goals, and design standards. Roles...

  • Agm Operations

    5 months ago

    Bengaluru, Karnataka, India Truww Full time

    Position Overview: We are seeking a dynamic and experienced individual to join our team as an Associate General Manager - Operations. The AGM Ops will play a critical role in leading and managing our Operations team, ensuring the successful delivery of projects while adhering to schedules, client requirements, business goals, and design standards. Roles...

  • Agm Operations

    5 months ago

    Bengaluru, Karnataka, India Truww Full time

    Position Overview: We are seeking a dynamic and experienced individual to join our team as an Associate General Manager - Operations. The AGM Ops will play a critical role in leading and managing our Operations team, ensuring the successful delivery of projects while adhering to schedules, client requirements, business goals, and design standards. Roles...

  • Agm Retail

    2 weeks ago

    Bengaluru, Karnataka, India Joyalukkas India Full time

    Bangalore - At least 10 years of retail management experience **Position Overview**: - The Assistant General Manager (AGM) Retail for the Jewellery division will play a critical role in the overall success of a globally recognized retail brand with 170 showrooms worldwide and an annual turnover exceeding ₹25,000Cr. This position involves overseeing the...

  • Credit Saison India Operations Coordinator

    2 weeks ago

    Bengaluru, Karnataka, India Credit Saison India Full time

    About Credit Saison IndiaA leading Non-Bank Financial Company (NBFC) lender, Credit Saison India is committed to growth and evolving its offerings in India for the long-term. Its tech-enabled model facilitates lending at scale, meeting India's huge gap for credit, especially with underserved and under penetrated segments of the population.Key...

  • Senior Credit Manager

    5 days ago

    Bengaluru, Karnataka, India Credit Saison Finance Pvt Ltd Full time

    Credit Practice OverviewAt Credit Saison Finance Pvt Ltd, we're seeking a seasoned Credit Practice Lead to drive our credit strategy for the BL segment, aligning with our risk philosophy.Key Responsibilities:Lead a team of credit managers to ensure rigorous due diligence in credit analysis, deviations management, and underwriting.Develop and implement a...

  • Agm - Distillery

    5 months ago

    Karnataka, India Saaki Argus & Averil Consulting Full time

    Our Client is one of the oldest Company operating in the Sweeteners and Nutraceuticals space. It has a diversified portfolio of products, including bio-products, nutraceuticals, and co-generation of power. It is also a leader in organic farming and sustainable agriculture. **Position**:AGM - Distillery **Experience-**:20 - 25...

  • Credit Operations

    2 months ago

    Bengaluru, Karnataka, India jai kisan Full time

    About Jai Kisan Jai Kisan is building the first rural fintech full-stack platform to cater to the financial needs of borrowers in rural emerging markets. Today, Jai Kisan facilitates secured and income generating loans to rural borrowers in India, mostly farmers (more than 70% of rural India is depends on agriculture as their primary source of livelihood)...

  • Senior Credit Manager

    2 weeks ago

    Bengaluru, Karnataka, India Credit Saison Finance Pvt Ltd Full time

    As a Senior Credit Manager at Credit Saison Finance Pvt Ltd, you will play a key role in driving the credit practice for our Business Loan (BL) segment, aligning with the company's defined risk philosophy. You will lead a team of credit managers to ensure due diligence in credit analysis, deviations management, evaluation, underwriting, and sanctioning of...

  • Agm -corporate Partnerships

    5 months ago

    Bengaluru, Karnataka, India CRY - Child Rights and You Full time

    Build Your Career At CRY We believe in the power of every individual’s potential and rely on the values of justice and equity to drive our work culture. Our longest serving employee has worked in CRY for over 31 years so we’re clearly doing something right that resonates with our people - and that is making a real difference! AGM -Corporate...

  • Partner Engagement Intern-business Team

    5 months ago

    Bengaluru, Karnataka, India Credit Saison Full time

    **About Credit Saison**: A Neo-Lending Conglomerate here to enable India's credit growth story, Credit Saison India, emboldened by our Global MNC parent, is here to accelerate India's credit growth story: by building a Technology-Led Neo-Lending Conglomerate. Across our verticals, we offer bespoke solutions to meet the various credit needs of Individuals,...

  • QA Engineer-2

    4 months ago

    Bengaluru, Karnataka, India Credit Saison Full time

    About Credit Saison; A Neo-Lending Conglomerate here to enable India's credit growth story, Credit Saison India, emboldened by our Global MNC parent, is here to accelerate India's credit growth story: by building a Technology-Led Neo-Lending Conglomerate. Across our verticals, we offer bespoke solutions to meet the various credit needs of Individuals, SMEs,...

  • Avp/ Dvp Colending Partnerships

    5 months ago

    Bengaluru, Karnataka, India Credit Saison Full time

    About Credit Saison A Neo-Lending Conglomerate here to enable India's credit growth story, Credit Saison India, emboldened by our Global MNC parent, is here to accelerate India's credit growth story: by building a Technology-Led Neo-Lending Conglomerate. Across our verticals, we offer bespoke solutions to meet the various credit needs of Individuals, SMEs,...

  • Avp - Wholesale Business

    5 months ago

    Bengaluru, Karnataka, India Credit Saison Full time

    A Neo-Lending Conglomerate here to enable India's credit growth story, Credit Saison India, emboldened by our Global MNC parent, is here to accelerate India's credit growth story: by building a Technology-Led Neo-Lending Conglomerate. Across our verticals, we offer bespoke solutions to meet the various credit needs of Individuals, SMEs, FinTech's, and NBFCs....