![Avian Wellness Pvt. Ltd](https://media.trabajo.org/img/noimg.jpg)
Call Center Representative
2 weeks ago
Manage inbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements and skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively.
- Good English Speeking.
**Job Types**: Full-time, Permanent
**Salary**: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Paid sick time
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 2 years (preferred)
- tele sales: 2 years (preferred)
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Ghitorni, Delhi, Delhi (required)
Ability to Relocate:
- Ghitorni, Delhi, Delhi: Relocate before starting work (required)
Work Location: In person
Expected Start Date: 01/03/2024
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